Giant Eagle Supermarket — Local services in Canton

Mary in the liquor department is so rude. I’ve always been so nice to her and recently she has been awful to me for no reason. I’ve always asked how she was doing with her arm brace and she was nice for a while and now she is so mean and nasty. There is no sign in the liquor store directing people where the line should go. When there are people in line the normal thing to do is to line up in a straight line in front of the register, not to the right down the aisle. Please get a sign directing people that way because it is unnatural. One evening, when it was slow and there was only one person ahead of me and no one behind me, (two people total) on a non busy workday evening, she very rudely told me I need to start standing to the right down the aisle. I then politely told her they need a sign pointing that way and she replied very angry that it’s been that way since 2015. Ok but this was only the second time I had anyone ask me to line up this way so it obviously wasn’t being enforced until recently. Then last week I bought one frozen food item WITH a pint of liquor and rather than saying hello she said before anything, “starting the first of the year you won’t be able to buy food back here.” What was funny was there were two ladies in front of me buying ONLY food from the prepared food department in the liquor store and she said nothing to them. I will never go to this Giant Eagle again. I’ll drive farther and go to ACME where the workers are not rude. I’ve spent thousands of dollars at this Giant Eagle over the years and it’s sad this is the way you...

I came to drop off a jacket to have it dry cleaned. Valerie ignored myself and one other customer for quite a while and then looked up, didn't say a word and then walked back to the office. She then came to the counter and said, "What do you need?" I told I wanted to get this jacket dry cleaned. She then, without a word, walked away again. She came back with a form and said, "What's your name?" I told her. She then asked for my phone number. I told her, starting with the area code, which was out of state. She didn't write it down. I explained that she would need the area code because it was an out of state number. She refused. I then said it again. She said, "We only use 330 here." To which, I was in shock. First, that she was so rude, and second that she didn't understand area codes. I then asked for her supervisors information. She said,"She wasn't coming in today." I asked for her name and phone number. She wrote the store number down and handed it to me with my dry cleaning slip. I later tried to call and got no answer. I also called my phone number with a 330 area code just to see what would happen. I got someone else. So there is no way for them to contact me now when my jacket is done. I will check back myself. Needless to say, I will not be using them for anything again. I would have given Valerie a "0" if the survey would...

Giant Eagle you need to train all your cashiers on all of your promotions and coupons/digital coupons and to actually read the register and the receipts. It is maddening when I ask them questions and they have no idea what I am talking about, tonight was not the first, second or third time. And is it their fault? Maybe, maybe not. The overall customer service at the registers is lacking.

ALSO! If we have the perks card why do you have the digital coupons? Why are you making it so hard to save a couple of dollars? Do you realize you are excluding a lot of people who do not use Smart Phones from taking advantage of those coupons? Can you just eliminate them and include them with using the Giant Eagle card?

So to recap:

TRAIN YOUR CASHIERS -to know and understand promotions and coupons -to understand how to read the register and receipts -to have better customer service skills. (Saying “I don’t know” when asked a question and leaving it at that is ridiculous, teach them how to call for someone to help them)

And GET RID OF DIGITSL COUPINS and allow everyone with a card to take advantage of...