Marc's Stores — Local services in Canton

I had a very upsetting experience at the Marc’s Pharmacy on Cleveland Avenue on September 28, 2025.

The Marc’s app clearly showed that my prescription was filled and ready for pickup. I also confirmed by phone the week prior that it would be ready. When I arrived, the technician, Stephanie, was kind, professional, and respectful. She looked at the app on my phone with me, acknowledged the issue, and genuinely tried to help.

Unfortunately, when the supervising pharmacist became involved, the situation escalated. He refused to look at the information I was showing him, repeatedly talked over me, and even threw my phone back at me. He then threatened to call 911 if I didn’t leave, instead of explaining or resolving why the system showed my prescription as ready but they could not locate it.

For comparison, I was able to pick up another prescription during the same visit with no issue—both had been sent in by my doctor at the same time.

While I appreciate Stephanie’s professionalism, the pharmacist’s behavior was unacceptable, unprofessional, and hostile. No patient calmly seeking clarification about their medication should be threatened with police involvement.

This was a humiliating and distressing experience, and I will be escalating the matter to Marc’s corporate and the Ohio Board...

If I could give half a star I would. I ordered 41 lunches for son’s Lacrosse team. The ad on the website shows the sandwich, chips apple, potato salad AND cheesecake. I ordered 41! And asked to hold the potato salad. They all came sealed in brown paper bags and I could not see all the details of the lunch at all and I trusted Marc’s to provide what they advertised. None of the lunches had the cheesecake as advertised and had dry muffins instead. NO ONE from Marc’s called me or emailed me to say they didn’t have cheesecake but muffins which would have allowed me the choice to cancel and buy elsewhere. All they cared about was the money and not the quality of their own service. I filed a complaint and their attorney responded saying they did call me. Laughable. I called them first and their customer relations person Jennifer assured me that the head of the catering would call me and to take her info down of that didn’t happen. Well it didn’t happen, despite what their attorney notes on his response. I reached out again on Facebook and Jennifer left me a voicemail. I have yet to hear from the catering department. All lies. This business is a huge chain but has weak links on their truthfulness. Thank God Giant Eagle still understand customer service. I will never again give one red...

Terrible customer service with the cashiers. Walks in there’s no shopping carts then tells me they’re all outside. Tried to use an electric one because I’m pregnant but I guess they weren’t charged and no one could help me. Goes to check out with BARB and she could care less about keeping her line moving. She’s just chatting and catching up with her friend like I’m invisible. The customer been paid and she’s still talking to her which felt like 10 minutes. It’s our turn finally and Barb puts none of our groceries in bags and just slings them on the table. Taking her precious time and only starts moving fast when another customer comes up behind us. Then she finally bags my last item just to throw the receipt in the bag and throw the bag at me as if I’m holding up the line. I feel discriminated against for my condition like she didn’t want to serve me and I know Marc’s is known for hiring workers with...