McCarren Supply — Local services in Carlisle

we recently remodeled our kitchen using cabinets and counter tops from mccarrens. we took our dementions for our kitchen down and they ordered our cabinets. the cabinets all came in on time when they said they would. we picked up cabinets and brought back to our house for installation. while install them we discovered that they had shorted us one cabinet. i called down and told them they had shorted us a cabinet. after assuring me it wasnt there but i insisted that they should check they called me back and said it was forgetten about in their warehouse and i would have to come down and get it. i went down picked it up then installed the last cabinet. i measured for counter tops and then called back down to mccarrens and ordered the counter tops then as well. i picked them up two weeks later when the came in. installed the counter tops and within 5 days one of the counter top splices started to separate. (this was one of the splices they had put together at the place mccarrens gets their counter tops from) i called and complained and they sent somebody out and they told us it was water damage and was our fault and not the manufactures fault! after discussing the issue with mccarrens and the manufacture they decided to split the price of another new counter top three way! our split in thirds was still $389. so after spending $1160 with them already for counter tops they wanted me to pay more even though it was just down right poor quality. the employee at mccarrens are great but this situation was just...

I have shopped here several times and had mostly good experiences except for the last one. I purchased a couple items on a Saturday and went back on Sunday to pick them up. Two employees loaded one of the items carefully into my vehicle, another employee was getting ready to load the second into my vehicle. One of his fellow employees asked if he needed a hand to which he replied that he did not. While loading it in he dented my vehicle at the door opening finished up and walked back in as if nothing happened. I looked at the damage and went inside to talk with someone about it. The employee I spoke to got the person who loaded it into my vehicle and we went out to look at the damage. He then told me that the service of him loading items into my vehicle was something that he was not liable for if any damages should occur and then commented that I was there watching him and did not offer to help making it my fault even though another employee asked if he needed help which he declined. He then took my information and assured me that someone would contact me about the matter. I have not received a call from anyone and even called in to speak to the owner or manager of which neither was available. I left my name and number a second time and still have not received a call back. With no signs stating anything about not being responsible for damages seen or pointed out to me and no calls being returned I will not be going back for any...

To start out, we have been coming to mccarran's for over 5 years now. We have never had a bad experience before. We drive almost an hour to come there instead of going to our local surplus store. Darian Was wonderful and helped us figure out the best size cabinets for our area. He went above and beyond to try and make everything right. That is where the good ended. We paid extra money to come back after they had their personal builder, build our cabinets, Just in case anything was wrong, they would be able to fix it. When my husband went to pick the cabinets up, the one back corner was completely busted And the doors were hung wrong. When he mentioned this to them, the manager said, " oh well it is AS is". So we paid extra money for them to build it to pick it up. Busted and the doors hung wrong. There was no compensation for the money we paid to have them build it wrong or are broken products. We had to take it home Broken and now my husband has to switch the doors. Which leaves open screw holes in the cabinets and a busted corner. I am very disappointed and upset that nothing was done. We originally were going to come back and buy the rest of the doors for our house And kitchen cabinets, but now we are going to look elsewhere. The manager was very unprofessional and unhelpful. When trying to not solve the...