Taco Bell — Restaurant in Carlisle

They've been at this location for forever, now. They were closed for renovations, but other Yelpers reported it as permanently close, so can't leave reviews on their original page. Given their prior reviews, the Ownership is probably happy enough to have been able to jettison those reviews.

Wish I could say that things have improved with the renovations, but they decidedly have not.

Hopped into the drivethrough line a few minutes before 1600. There was one car sitting at the (cash) payment window (seriously: why have a window just for cash payments but have credit-card users pay AT the food delivery window???), me and another car at the two, parallel order kiosks. I ordered two soft taco supreme meals - one with beans instead of ground beef the other with steak instead of ground beef - each with a water. On the menu, one showed up with the "Sup" tag while the other did not. Asked the order-taker if both were actually Supremes. She assured me they were. Both were the same price, so I shrugged and moved on. Went to the first window and, after waiting 10ish minutes for the car that was there to move on, get told by the person there "this is the cash window"(???) ...ooookaaay. Takes a further ten minutes for the car ahead of me to get done paying for and receiving her food. Get to the window, hand them my card. I say to my wife, "check the bag to make sure they made the correct meat substitutions". They eventually hand me my card back followed a minute later by our bag. Slow, but still far faster than the previous vehicle. I was momentarily happy that we'd gotten our food so quickly after such an extraordinarily long was (during not lunch or dinner rush - go figure). I pull up so next car can get complete their transactions and pause so wife can inspect the food order for correctness. She tells me the meats were correct, so I drive out of the lot. We're about a block away when wife notes that the food was cold ...presumably because it had been waiting in a bag for 10 minutes while the person ahead of us sorted out their order. Sub-ideal, but not a "turn the heck around and try to get an actually warm order" - it's Taco Bell so warm or cold isn't really going to make much difference on enjoyableness.

By the time I get home, I'm quite hangry. Open my food up to find that my "Supreme" tacos are a few chunks of "steak", lettuce and a bare hint of cheese. Not what I'm used to when I order a "Supreme". Wife's tacos are just fine.

So, 20 minutes to get cold "fast" food that's incorrectly made. Wish I'd have ordered through DoorDash or whatever as I could have gotten a refund...

Any other time I would give this place a 5 star service but today I was highly disappointed in this establishment. I even know some of the employees personally and they always make sure to provide the best service possible. I also work in the food industry and can completely understand rude customers or Karen’s as they call them, but tonight was ridiculous and uncalled for. When arriving at Taco Bell naturally they were busy dealing with their dinner rush and such which Is understandable any restaurant deals with this daily. I ordered a fairly large order and everything was completely correct and the staff was extremely friendly and helpful. Then when I arrived home my mother, who had ordered two crunch wrap supremes (which would usually get nacho cheese), my mother doesn’t care for the nacho cheese so we always order them with the 3 cheese blend in which we assumed were made correctly since we don’t usually have problems with them. Upon arriving home my mother opened them up to check. Well both of them were made wrong. I tried calling the establishment and got a busy signal so we just decided to drive back and have them remade since now my mother no longer had anything to eat for dinner. I asked to just have them switched out I wasn’t worried about any extra compensation or anything. Just simply wanted them remade. The what I’m going to assume general manager Pam approached me with a ridiculous attitude and when I explained everything nicely she instantly questioned me and asked if I just “didn’t know what I was talking about” because she “watched them put the correct cheese on them” that’s fine but the cheese that I specifically ordered was not added or substituted in any way. I’m also an assistant manager and I know that in the food industry you never question your customers you simply do your best to make them happy cause after all “the customer is always right”. I also tried calling up to corporate but they were sadly closed I will be calling in tomorrow to solve this because I feel completely disrespected and you should never make your customers...

When I went last week. I had ordered through the app. It was my first time going there since it reopened. I got in the parking lot, get out of my car, and start walking to the door. Before I got to the door, I can see inside about 10 other people standing there in ordering area. I thought, "That's not a good sign". I walk in and some of the other customers notified me that it's gonna be a long wait. About 40minutes for some of them. I had already ordered and paid for it. Also I didn't have anything to that day so I had time. So I was gonna wait.

While I was waiting, the one girl there was taking charge. I don't know if she was a supervisor or like a bench pick. Either way she was doing the best she could. Same with the other employees there. I could see they were trying with what they could. The problem they were having is that they were short staffed. When they closed the location down to rebuild it, all the staff left of course. I felt bad for the employees and I wasn't going to blame them. I still don't blame them. They're short staffed.

I think what's worse was that I heard her making phone calls to what sounded like a manager. Not totally sure on that. That made me think. "It's two in the afternoon. Yet they don't have a manager on staff. A manager should be here stepping in. They need help. Leadership should be here making an example." It's bad enough that there was maybe six people back there. Then, you add that there is no manager on staff. I over heard her saying that there was four managers on staff at the grand opening. Maybe there was something going on with them. I don't know. Point is though that there really should be at least one manager on shift with the rest of them. Especially now.

I ended up waiting almost two hours before I just left and went to McDonalds down the street. I didn't really care to ask for a refund at that point. I hope they get the staff that they need and with the proper training. I also hope they get some management with an actual backbone. The aptitude to help out when needed and to actually...