Market Cross Pub — Restaurant in Carlisle

Detailed review to follow...had a terrible private event there and one of the owners dismissed the host's issues/complaints as if nothing was wrong or misrepresented.

I understand employee loyalty but at the expense of customer service? Not cool MCP! I will begin this by stating the staff at Market Cross was great and our hostess (Heather) was an absolute pleasure to work with and provided great customer service.

Initially, our event was scheduled to be held outback on the patio/beer garden with setup completed by 6pm. Additionally, we were informed the inside party room was to be used as overflow and/or contingency for inclement weather.

A cohost arrived at 6:15pm and setup was not yet complete. Furthermore, we were majorly disappointed that the event was set up inside the restaurant and not in the beer garden as previously discussed. The room was extremely warm and Heather even stated that with the buffet, it becomes very warm. Heather did take the initiative to place a fan in between the folding doors, again why we were so happy with her service. Heather was also unaware that the event was to be on the back patio, but there was not time to change the location.

The patio had a foul odor from the trash receptacles, standing water, furniture was stacked and there were cigarette butts and ashes on the tables. Heather did her best to clean and accommodate us on the patio, but the area was definitely not as advertised on the website. The beer garden picture on the website has the brewery doors open with additional seating present. Market Cross mentioned “which we do not do for outdoor events unless discussed in advance”… “We do use that area for storage.” We were never asked if we needed the space but assumed it was available based on the website’s photos. The exterior fans were never turned on nor were the lights once it became dark outside which forced everybody back inside. I would NEVER recommend this area to anybody for an event in the unsavory condition that we found and used it. Unfortunately, due to our numbers and the heat inside many were forced to move outside as it was cooler.

We felt we were lied to about the event being outside vs inside. Our intention was to have the entire event on the patio if weather permitted. A representative for Market Cross initially stated ”yes I will have the beer garden set up for you”, to “we do not usually set up food in the beer garden because of the flies and other insects.”

It was also communicated with Heather that the tab was only for beer, wine and the specialty cocktail. She was also unaware of this and quickly went to inform the bartenders of the special cocktail. Each table had full beer, wine and liquor menus which caused confusion when guests began to arrive and order alcohol that was outside the scope of our contract and were told they would have to pay. We would have hoped for better communication early on to prevent this during our event.

Lastly, the food setup inside was pretty disorganized. It appeared most food items were randomly placed, nothing was labeled as many of the guests thought the signature crab dip was potato soup. Items that belonged together were not placed near each other (i.e. pretzels and cheese dip not together or labeled). Signage would not only assist our guests in identifying what they are eating, but could also allow them to pass on to prospective clients the great food they had by name at Market Cross Pub.

During discussions afterwards with one of the owners, both host’s and cohost’s concerns were dismissed and the owner was unapologetic. It is unfortunate to leave this type of review, but hope that some changes can be made to ensure that nobody else has similar issues during any...

I came here for the first time a couple weeks ago, and unfortunately had a very lackluster experience. It was a Saturday night, and many tables were open. However, my partner and I were seated in an incredibly loud area next to two large parties and a loud speaker that was blaring music. We couldn’t hear our own conversation despite sitting across from each other. We waited a while to be seen by a server, and requested to be moved. About 10 minutes go by and the same woman we spoke to asked if we had talked to the hostess about being moved. I was very confused because based on the conversation we had, she mentioned she would speak to the hostess on our behalf so we could go to another table, so we did not do this ourselves. Finally, the hostess came over and we packed up our things to move to the main dining area (again, with many empty tables except for two others).

We were helped by a different server at this table, and she was very nice. We did have to wait a while to get our bill because she disappeared for ~20 minutes, but no issues otherwise. The beer menu was extensive. I love Black & Tans, and while it was not directly listed on the menu, they were able to make it for me. Drinks were great. Now, onto the food… let me preface by saying I am NOT a picky eater whatsoever. I will eat anything, and even finish a bad meal if it means getting my money’s worth or if I’m starving. I ordered the shepherd’s pie and it was essentially a pool of grease with ground lamb, little to no veggies, and a giant mound of mashed potatoes at the top. Nothing at all like how it was described on the menu. I didn’t want to take any close up photos of this because I was so disgusted (the grease was turning the mashed potatoes a green color where it met the meat). I could not bring myself to finish this meal and instead ate my side caesar salad, which was fine enough.

Overall, this was a pretty disappointing experience and I’m bummed. I love pub-style restaurants and I was very excited to try this one, but I don’t think I want to return after...

Title: Great Nachos, But Could Use Larger Portions - 3 Stars

Review: I recently visited Market Cross Pub and had the pleasure of trying their nachos. While I thoroughly enjoyed them, I couldn't help but feel slightly disappointed by the portion size.

Let's start with the positives - the nachos themselves were pretty good! Not Margarita Ville levels of good but they were pretty decent. The combination of crispy tortilla chips, gooey melted cheese, and flavorful toppings made for a mouthwatering treat. The presentation was also quite appealing, loaded with a generous amount of deliciousness. Each bite was a burst of flavors that left me wanting more.

However, my excitement slightly diminished when I noticed the portion size. As a loyal nacho lover, I was looking forward to sharing this appetizer with my dining companions. Unfortunately, the portion was on the smaller side, and it left us craving for extra chips and toppings. It would have been nice to have more to satisfy our nacho cravings completely.

Aside from the portion size, I did appreciate the overall quality of the food at Market Cross Pub. The establishment has a cozy and inviting ambiance, making it an ideal place for casual get-togethers. The friendly staff also added to the positive experience.

In summary, while I can confidently say that the nachos at Market Cross Pub were good, I was slightly disappointed by the smaller portions. If you're looking for good-tasting nachos, this is definitely the place to go. However, be prepared to order additional portions if you have a larger group or a big appetite. Overall, I would rate my experience with Market Cross...