Ashley Store — Local services in Carlsbad

I was given the runaround when attempting to file a claim for a mattress purchased less than a year ago. The process ended with Steph stonewalling the conversation while I tried to provide details of my previous interactions with staff, and she ultimately hung up on me. Background: I had previously provided photos of an issue with a mattress I purchased from Gabriela at the Ashley store. After contacting the vendor, I was directed back to the Ashley store to resolve the claim. I spoke with two employees at the store—Gabriela and another individual—who provided contact information for the vendor. I reached out to the vendor again but received no response. Later, the store contacted me and requested pictures, which I provided along with details of the issue. Initially, I was told the issue would be resolved and that they would make it right, pending a few details. However, when I reminded them that I was no longer at the delivery address (a detail I had shared when submitting the pictures), their stance changed. After several days of silence, I followed up and was told the issue was my fault, with the same pictures I provided now being cited as evidence of "mattress abuse." Despite providing consistent information, the store reversed their decision to honor the warranty claim. It appears I spoke with three different employees, each with only fragments of the story, and none showed genuine interest in resolving the issue or understanding the full scope of the problem. It seems pursuing Dispute Resolution through the corporate office is the...

Very disappointed. My mother ordered a couch in mid-September, it never arrived. Around the 1st of October I went back in inquired about the couch they gave me profuse apologies and the manager found the model number and the correct color of the couch, he then my name and number and asked if a 6 to 8 week delivery window would be okay. I said not a problem. He said check back at the first up the year. I asked if we needed a place a deposit or pay for the couch. He said no need. We'll have it for you in January. Wouldn't you know it, come January when called and Inquire about the couch, found out it was never ordered. I was told that I would be receiving a call from the manager after he got out of a meeting. No one has ever reached out to me regarding this. From my experience, do not trust them. From my personal experience, I would never attempt to purchase her order furniture from Ashley. I am not sure why they refused to order the couch and told me they did twice. They must have better things to do then sell furniture to customers. It makes me wonder how they really make their money.

Yes, for clarification, the Ashley store in...

I WILL NEVER BUY ANYTHING FROM ASHLEY’S FURNITURE EVER AGAIN. If you want to ever get your furniture and not just give your money away, I would go anywhere else. I ordered furniture few months ago and customer service is awful. I still haven’t received my furniture and every time I call to check on it, they put you on hold for 30+ mins. I understand COVID has slowed things down, but not being able to deliver for 3 months is ridiculous! I went to a local furniture store in town and was able to get some different pieces of furniture and was able to get it that day. Had I decided to get it delivered, they said they could deliver it a few days later. How is that a local furniture store is able to out pace Ashley’s logistics model. I know why this local furniture store is better at customer service, but the logistics of delivering customer’s furniture doesn’t make sense with Ashley’s size and...