Thumb Cellular — Local services in Caro

The prices are high on cell phone packages. The customer service is poor at best, when you need assistance. Unless you post a review. The coverage is poor, especially if you leave the Thumb area. We moved to Lapeer, Mi and service definitely changed. The connection go's out regularly searching for towers. The price we pay 142.00 a month for 2 lines and that's just for service. That's $ 1,704.00 a year. You don't get what you pay for that's for sure. We're very unhappy and looking to change provider. The excuse they give is we're competitive with other carriers. My research showed there higher then main carriers just for service. And as for buying phones there is little deference , especially when they lock into a...

Very helpful staff to there ability..... But that doesnt help the fact that the insurance you pay for will only help in bringing down the cpst for a new phone. A phone that i asked specifically if the screen was cracked or broke, could it be replaced without buying an all new phone? I was told yes. I have only had the phone 3 months. When i went to our local Thumb Cellular i was told they no longer carry the phone, so i would have to get a new one. Need less to say, the insurance policy they offer is a complete rip off and in my eyes security for them to keep everyone buying the newest model. Sorry but after my services are up i will no longer continue using Thumb Cellular as my service provider...

This is by far the worst service I have ever had. Since I have switched to this company no matter how little I am on my phone I consistently go over in data monthly. I dont download or play games. I've talked to other people with the same service and they have the same complaints. Currently looking for a good company to buy...