Express Oil Change & Tire Engineers — Local services in Carolina Beach

5 Star service, as soon as I pulled through the parking area.

Im guessing the service manager was the first person to greet me, and ask how he could be of service.

All I needed, was a single tire balanced. Not a very profitable task to ask someone to complete or charge for, I would think.

This 1/ single tire, I brought in the back of my truck.

The service manager responded immediately, and took my 1 tire inside the the shop to balance it.

As I was waiting, standing next to my truck, for the tire to be balanced. It may have looked like I was waiting for service.

A second person quickly came out to greet me and ask how they could be of service.

This is a group of professional human beings, who obviously want to be on the same team, and be the best at making their work environment and customer service..... ABOVE THE 5 STAR average and set their own level of being the best at their work.

A tire balance machine is not a cheap piece of equipment, especially having tire balance machine that can handle 2 or 3 times, the normal weight, with 4x4...oversized rims with oversized tires. And the correct attachments to avoid scratching/scarring the rims.

Thank you, for the 5 Star service and your professional mindset!

Regardless of the very little work/profit, from the service I needed. I was treated, like I was buying (40 new tires), on a fleet of 10...

I arrived at the shop before they opened and a gentleman asked what he could help me with and i advised an oil change and he let me know we would be with them in just a moment as they weren't open just yet. At 8 o'clock they opened and another gentleman (Chris) directed me to pull into the bay. He confirmed I was looking for an oil change. Chris patiently answered my questions about the different oil options and the advantages of each for my vehicle. After the oil change, Chris showed me the oil level, checked my air filter, and checked all my lights. Afterward he asked if I had any other questions and I advised I wasn't sure what major services needed to be done and when. He pulled up a Carfax search for my VIN and then printed me off a list of the suggested services and time frames. Not only did he go above and beyond to get me this list, he actually went through each item and answered any questions I had on the list. I will absolutely be a returning customer. Another perk was that today (Tuesday) was ladies day :) Thank you for some...

I was so shocked after my visit to Express Oil Change &Tire Engineers for brake replacement I just have to share! I took my truck in for brake pad & rotor replacement. The mechanic was honest about the amount of life left on the pads and I was pleasantly surprised there was no sales type pressure at all. Apparently there was a miscommunication with the parts supplier and the wrong parts were delivered & the 2nd delivery was delayed by an accident, which extended my wait time. I appreciated being kept updated but was aggravated because of the additional wait & I didn’t eat yet & was getting hangry. I know stuff happens, but they actually gave me a discount for the inconvenience! I appreciate how nice the employees were to me and although not expected, I really appreciated the discount. I will not only continue to visit this shop, but I’m going to encourage all my friends to have their vehicles serviced here as well. I am very impressed with their honesty and good...