5 Star service, as soon as I pulled through the parking area.
Im guessing the service manager was the first person to greet me, and ask how he could be of service.
All I needed, was a single tire balanced. Not a very profitable task to ask someone to complete or charge for, I would think.
This 1/ single tire, I brought in the back of my truck.
The service manager responded immediately, and took my 1 tire inside the the shop to balance it.
As I was waiting, standing next to my truck, for the tire to be balanced. It may have looked like I was waiting for service.
A second person quickly came out to greet me and ask how they could be of service.
This is a group of professional human beings, who obviously want to be on the same team, and be the best at making their work environment and customer service..... ABOVE THE 5 STAR average and set their own level of being the best at their work.
A tire balance machine is not a cheap piece of equipment, especially having tire balance machine that can handle 2 or 3 times, the normal weight, with 4x4...oversized rims with oversized tires. And the correct attachments to avoid scratching/scarring the rims.
Thank you, for the 5 Star service and your professional mindset!
Regardless of the very little work/profit, from the service I needed. I was treated, like I was buying (40 new tires), on a fleet of 10...
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Read moreI was so shocked after my visit to Express Oil Change &Tire Engineers for brake replacement I just have to share! I took my truck in for brake pad & rotor replacement. The mechanic was honest about the amount of life left on the pads and I was pleasantly surprised there was no sales type pressure at all. Apparently there was a miscommunication with the parts supplier and the wrong parts were delivered & the 2nd delivery was delayed by an accident, which extended my wait time. I appreciated being kept updated but was aggravated because of the additional wait & I didn’t eat yet & was getting hangry. I know stuff happens, but they actually gave me a discount for the inconvenience! I appreciate how nice the employees were to me and although not expected, I really appreciated the discount. I will not only continue to visit this shop, but I’m going to encourage all my friends to have their vehicles serviced here as well. I am very impressed with their honesty and good...
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