Papa Johns Pizza — Restaurant in North Carolina

Title: Disappointing Experience at Papa John's

I recently ordered from Papa John's, and unfortunately, my experience left much to be desired. The anticipation of a delicious meal quickly turned sour when I discovered a hair in my food.

From the moment I opened the box, the appetizing aroma was overshadowed by the sight of an unwelcome addition to my pizza. The hair was unmistakably embedded in the cheese, and it completely ruined my appetite. It's disheartening when a simple desire for a tasty meal ends with such a disappointing discovery.

The incident not only impacted my meal but also raised questions about the overall cleanliness and hygiene standards of the establishment. Finding a foreign object in your food is not just unpleasant; it undermines the trust customers place in a restaurant to provide a safe and enjoyable dining experience.

While I understand that mistakes can happen in any kitchen, discovering a hair in my pizza was a clear indication of a lapse in quality control. It's crucial for establishments like Papa John's to prioritize the cleanliness of their cooking and packaging processes to prevent such incidents from occurring.

I reached out to the customer service team to express my concern, hoping for a swift and satisfactory resolution. However, the response I received lacked the empathy and urgency one would expect in such situations. This only added to my frustration, as it seemed like my complaint was not being taken seriously.

In light of this experience, I am hesitant to order from Papa John's again and am left with a lingering disappointment. It's my hope that the management takes this feedback seriously and implements measures to ensure the highest standards of cleanliness and customer service moving forward. As consumers, we deserve an experience that matches the quality of the food advertised, and unfortunately, my recent encounter with Papa John's fell far short of those...

Horrible experience. Unfortunately this is not a first for Papa John’s but it will be my last. This location however took it a step further. I had driven in 5 o’clock have traffic after a very long day and was excited to have someone else cook for me for once. Unfortunately I did not check my order before driving back home in 5 o’clock traffic and when I arrived home, the order was wrong. Surprise surprise right? So I call the manager and she proceeds to tell me that she is not obligated to give me a refund. She offered a free pizza next time or I could come get another one. Neither was chosen due to me not wanting to drive again and I would not be ordering from there again. After asking for a refund, the manager got very rude and raised her voice and told me over and over she was not obligated to give me a refund. Then she decided to change her word to she didn’t have the option. When I told her that was a better choice of words than obligated she decided to start yelling at me and telling me that I was being rude. Absolute incompetent staff and I am baffled at how this manager became manager. No customer service skills whatsoever. This place should be...

I'm a local chef and was not about to cook after work and having three kids finishing their first day of school. I don't go out to eat much. My son was a nightmare for a second, meanwhile these young very sweet and patient women were organizing family Caious in a manner that turned my thoughts from frustration. I wanted a quick fix on dinner and it was taking to long so I thought I will see who the manager is. In the moment I asked one of the young women answered I'm the acting manager. I instantly thought of myself at that age acting on what was out of my league and thought she nailed it. This crew stood stong in a situation they may have not been totally prepared for but prevailed. Please take this as a review of strength in hiring and maybe give this group more preparation for this crazy world they are...