Firefly Carrboro — Local services in Carrboro

I came into firefly looking for something for my girlfriend, and it definitely took a lot of searching. The prices aren’t TERRIBLE but they're not good compared to, say, Lightyears and the quality is better at Sophia’s. What set me off was the way one employee, a tall, slightly overweight, Asian woman was speaking to customers near me. Consistent rude remarks. Despite the distaste, I bought some resin earrings and left. The first time my girlfriend tried them they fell off and smashed instantly. I would bring them back, but as it turns out there’s a no-returns policy unless you want store credit. Not coming here again.

Edit in reply:

I have to say your response is very indicative of a business disinterested in customer feedback. There is nothing racist in describing someone's skin tone unless used as some kind of reason for their behaviour which it was not. As my greatest concern regarding your business was poor customer treatment, I felt no confidence in addressing my concerns at the time as it felt clear to me that I would be shown the same level of disdain.

Mentioning the size your business is merely a lazy way of deflecting from my issue, and a poor attitude for a business that aspires to be successful. All stores, large and small, should treat their...

I stopped by tonight at 15 minutes to 6pm with my 10 year old daughter to get supplies to make a necklace. We were IMMEDIATELY informed that they close at 6pm. Like most small retail stores I assumed that if we were there a couple minutes after 6 it wouldn't be a big deal because we were clearly going to make a purchase. ABSOLUTELY NOT. We were made to feel incredibly uncomfortable while trying to grab the last couple beads she wanted at 6:03 and the worker clearly stated 'it's after 6, I need to go.' I'm not saying that it was ok for us to be shopping after 6 when they were supposed to close, however if you want to keep people coming back sometimes you need to make an exception. I will never enter that store again and I'm extremely disappointed at they way they treated both me and my daughter. We ended the trip by just handing them all the stuff we were going to buy and leaving. Extremely unprofessional in a retail setting.

Side note, another customer came in just prior to 6pm, only needing a back to a single earring and the staff gave her a countdown of minutes till they close instead of just helping her. She would have been out of the store faster had they just helped her instead of letting her know how quickly they...

Outstanding experience at Firefly Beads! We were trying to create a custom necklace piece. Melanie went out of her way to assist us. She made size and design suggestions which greatly added to the beauty and practicality of the necklace. She is very knowledgeable and she was a huge help. Her stringing work was exceptional. We were delighted. The selection of beads in the store was excellent. What a gift to our community to have a company that puts the customer’s needs first. The necklace order was finished quickly. We are receiving so many compliments on it. Hats off and well...