Carteret Family Hair Care — Local services in Carteret

Im upset, I went to a salon for the first time in like three years and overall the service was good (as in they were nice and polite) but she failed to understand what I wanted and cut off a chunk of my hair where I didn’t want it cut off and after correcting her she did nothing to fix it. I went home with the bottom of my hair choppy and uneven, I saw her cut it off and yes it was upsetting but it was an accident so I wasn’t going to make a big deal out of it but going home, putting my hair up and seeing how uneven she left it was upsetting! I just really don’t understand why she wouldn’t even it out, I didn’t even realize how much was cut off until I put it up, maybe I was wrong to assume she’s fix her mistake but I think if I paying for a hair cut I shouldn’t be leaving the salons with...

I don’t typically give reviews, but unfortunately I have to give 1 star. I was not satisfied (on the verge of tears) and was refused when I asked to get it fixed. I liked this place but I will not be returning. There are great places nearby. Save your money and go somewhere that knows what they are doing and what you ask. Hope this helps

Update: Thank you for the reply. Unfortunately, I was not offered a gift card and was refused to get it fixed unless I paid for additional services. I did find somewhere else to go, as I needed it to be fixed as soon as possible, and he went above and beyond to give me what I asked for. As I stated in the review, I did like this place, but after the service and the way I was treated following my most recent visit, I can not be returning to...

Normally the atmosphere is friendly and welcoming, unfortunately can't say the same for today's visit. Whole thing kind of felt rushed and strictly business oriented. Nevermind the fact that I am a return customer. Totally understand with the current pandemic that procedures change, but very disappointed with overall experience. Especially because it was my daughter's 12th birthday and when making the reservation I specifically asked for someone that was child friendly and compassionate. Just wanted my daughter who's been cooped up in the house to have a memorable 3rd haircut for her birthday party. The hair cut itself was great my daughter ❤ it. Though just didn't feel welcoming, let's just leave...