AutoZone Auto Parts — Local services in Cathedral City

Went to to return a part an Air filter (was told my vehicle needed 2 when it didnt) cashier was professional but supervisor had an attitude. I was told since it wasn't a warrantied part I couldn't get my money back without a receipt only store credit! When it was their mistake that I bought this part that I didn't need in the 1st place. Finally I found a picture of the receipt but noticed it was purchased with a card that was lost so was waiting to be re issued so I was like okay well ill take store credit and I'll buy something else...Cashier tried accommodating but supervisor with his attitude said "no since you have the receipt its going back on the card" I asked him what was the big deal considering thats what he pushing for before??? He's like no we can't do it. So now I had a big issue couldn't get my parts, now I have to wait for new card just to get my money that I never should lf spent on a filter that I didn't need (reusable K&N filter like 57.00) I shop at this autozone all the time and never had such a bad experience! I'd give it a 0 star if possible based on the supervisor attitude and clear un appreciation for the customer. I've been in management and owned my own businesses before... and a supervisor like this is a bad representation of you and its like a cancer that should be removed before it kills of your business! Especially in a city that has so much competition with a 2 minute Radius. For this reason I will now consider O'Reillys, Pepboys, or advanced autoparts when they clearly appreciate your business. If I was to do business with autozone I'd rather drive to the palm springs or palm desert location where you won't get a supervisor screw you over (anywhere else you'd get an apology and a little incentive, here just bad service) for a mistake that was from their...

So I went in to change my blinker as my right turn blinker started going really fast. I asked the guy if he could help me change it as i had no idea what i was doing. He came out said he needed a key for it. It was a star on the screw to access the bulb not a phillips or a flathead. So he goes back in. I also needed a fuse so i figured hey ill go back in and get it. A man came in yelled "Hey Gabriel" and began talking to the guy who was helping me. So i paid the lady for my fuse went out waited about 5 min j went back to ask how to do it if i borrowed their tool. The manager was there i explained the other guy had started to help me but was busy now helping this guy and i just needed to fix this. I asked if it was simple if the bulbs were labeled etc he told me my blinker was a smaller bulb said he didnt have a star screw driver but i could buy one. So i bought one, third transaction, and he would send the guy who started helping me out asap. So that guy comes out like 10min later with the guy who yelled for him and was helping this guy. Meanwhile the person he was helping first just got kicked to the side.

I figured out how to do it thanks to youtube and no mr.manager my car doesnt have 2 bulbs It has 1 bulb.

So i got it fixed because they had the parts but i figured out how to fix it thanks to youtube.

As someone who has gone into autozone a lot this one def is not what autozone is about. I wont come back here. I would rather drive to rancho mirage...

I walked in to Auto Zone in Cathedral City, for a new battery today thinking it would be a hassle and at least an hour long visit. To my surprise, I was greeted as soon as I walked in, told them the situation, someone went and checked my battery and verified it was time for a new battery. Joe D. was quick to process my transaction with the most professional and positive attitude I have seen in a very long time, he proceeded to help me make the best choices for my vehicle by helping me find a new cabin and ac filter. I definitely left relieved and happy with my visit I will definitely return to this location with the...