James Avery Artisan Jewelry — Local services in Cedar Hill

Nice place but very rude customer care by the lady who did my exchange. I could hear the other employee helping someone else and she was super nice, it was just the lady helping me who was rude and unhelpful. My husband had bought me a necklace and I needed to exchange it for a slightly different style and it still had some charms on it that needed to be switched to the new one. She didn't offer to switch them or even try to, she just laid both necklaces in front of me and expected me to switch them and put everything back into my box. I would still think it was a little rude but I had a baby in one arm and I had to do it one handed, she definitely should have offered to take them off of the necklace I was exchanging and even maybe offer to put them on the new one. Since she was no help at all, I just stuffed everything back in the bag that I came with and dealt with it at home. If Kimberly offers to "assist" you, maybe wait until someone else...

I had such a wonderful experience at James Avery thanks to Elijah! From the moment I walked in, they greeted me with such kindness and genuine warmth. They took the time to listen to what I was looking for and guided me with patience and care. Their knowledge of the pieces and the meaning behind each design made the experience even more special.

You can tell they truly value faith, family, and service — and it reflects in how they treat every customer. I left not only with a beautiful piece of jewelry, but with a heart full of joy. Thank you, Elijah, for making my visit memorable and uplifting. James Avery is blessed to have someone like you...

I’ve personally went twice and every time I go it’s as if they’re giving you something for free. The customer service is horrible! My husband has visited that store to purchase gifts for me and expressed his concerns about the customer service after going with him to make an exchange. The first time I visited the associate didn’t even have a name tag. But this time it so happened that she helped us again I was hoping that it wouldn’t be her. This time she had a name tag and it was Star. I will go to the Waxahachie location from now on. It seems to be a trend based on the most...