KAY Jewelers — Local services in Cedar Hill

My boyfriend and I went into Kay Jewelers on April 11th, 2024 to ask questions about a dilemma we were having with Kay Jewelers and one of their workers. A week prior he went in to inquire about a ring and had his credit ran and was also signed up for a credit card without fully knowing Kay Jewelers whole process. This action of signing him up for a credit card when he just came in to inquire about a ring ended up dropping his credit over 30 points. For a young couple who are trying to get established in life, this was a big inconvenience for my boyfriend. We went in Kay Jewelers in Cedar Hill on April 11th, 2024 to get answers about this situation, and Tammikka the store manager was very professional and respectful when talking to my boyfriend the situation, but her assistant Janelle who is the one who ran the credit check for my boyfriend and also the employee he was trying to get answers from was very rude and unprofessional when speaking to my boyfriend and I. My boyfriend expressed frustration and being upset about the entire situation, which Tammikka understood, but Janelle decided to walk away from talking to my boyfriend and proceeded to walk from behind the counter and when I politely asked her if she could speak to me about the situation, she proceeded to step towards me in a threatening manner. As a young customer I believe this was very unprofessional and shocking from a Kay employee to behave this way. I can’t believe this is the way Kay Jewelers employees act. Please be aware if you chose to do business here. I have attached a picture of Janelle so you know exactly who I am...

I took my engagement ring in to be resized, and they were very nice at the beginning. The lady helping me was telling me there was a way to track the rings progress, that I could see when the repair shop gets it, when it’s done and being sent back. I called about a week later to see how I would go about tracking it like how she was talking about in the store. And she put me on hold and came back and said they was no other way to check on the status of my ring than to call them and that we wouldn’t want to do that because it would take away from their work. And she went on to say that they’re are many many many many other orders they are busy with as well. These things take time and we have to be patient. Fast forward to my promise date that I would get my ring. 4/14 I waited around all morning for a call. At some point I decided to just go ahead and give them a call. I was then notified that my ring is running about a week behind and got the whole bit about these things take time and we have to be patient. I had to call the main customer service to finally get them to prioritize my ring, but I don’t have a set date of when I’ll get my ring back. I believe I was helped by Donna who is also a manager, and she also sized me wrong. The funny thing is too, there was review left from a week ago that a lady got her ring back in 4 days! But you know for me these things take time. Never buying any jewelry from Kay ever again! We will take our business elsewhere and get our wedding bands from someone else and all other future jewelry. Praying I get my...

Do not trust these people with your repairs. They are more than happy taking your money while you make the purchase and even sending it off for repair, but once they send it off, they don't care after that. They lied to us and told us it's ready for pickup. They said they had it. But when we go to pick it up, they didnt have it. They said their employee who told us to pick it up didn't know what they were talking about and it's not their problem that the employee told us to come pick it up. I talked to the assistant manager Ernest who told me it "should" be there later today. This is the same manager who practically told me he didn't care and to talk to customer service. These people don't care about customer service after they get your money. I call customer service and they said that it is their bad and that it will be ready for pickup later that day. I asked what compensation do I get for their mistake and the customer service lady said its not a big deal just pick it up later that day. I told her it's a big deal to me because I asked off work and had to drive 30 minutes to pick up a ring that I was told would be there only to find rude employees with no ring. The customer service lady then told me that she does not compensate for their mistakes. I then told her that I would not buy my fiancé' wedding band from them and she said "Okay, have a nice day" and hung up. It's nice to know that Kay Jewelers' cares about their customers. I will never use them again. They are liars who don't care about...