Madeiras HOME & FURNITURE — Local services in Cedar Hill

I purchased a full-over-full bunk bed with a trundle from Madeiras Home and Furniture, and the experience has been disappointing. The trundle is a twin, but they delivered a mattress that doesn’t fit. On top of that, the mattress for the second full (top) bunk was the wrong size. Now I’m being told the correct trundle mattress has to be special ordered which causes a delay.

To make room for the new bed, we had already disassembled the old ones, leaving me with four kids and no proper sleeping setup. That alone is frustrating—but what made it worse was the attitude from customer service. It was implied that because I got a “good deal,” I should be more understanding about the delivery mistakes. Let’s be clear: I spent my money, and I expect quality service regardless of the sale price.

This has been a major inconvenience, and unless they make this right quickly, I can’t recommend Madeiras Furniture based on this experience.

Compré una litera matrimonial sobre matrimonial con una cama nido (trundle) en Madeiras Furniture, y la experiencia ha sido decepcionante. La cama nido debía ser tamaño twin, pero entregaron un colchón que no encaja. Además, el colchón para la segunda cama matrimonial (la de arriba) era del tamaño incorrecto. Ahora me dicen que tienen que pedir por encargo el colchón correcto para la cama nido, lo cual retrasa aún más todo.

Para hacer espacio para la cama nueva, ya habíamos desarmado las camas anteriores, lo que me dejó con cuatro hijos sin camas adecuadas para dormir. Eso ya es frustrante, pero lo que lo empeoró fue la actitud del servicio al cliente. Me dieron a entender que, como obtuve una “buena oferta”, debería ser más comprensiva con los errores en la entrega. Para que quede claro: gasté mi dinero, y espero un servicio de calidad independientemente del precio de venta.

Ha sido una gran molestia, y a menos que resuelvan esto rápidamente, no puedo recomendar Madeiras Furniture basándome en esta...

I went with my mom to get a chair. The original guy was good, but they delivered the wrong chair and didn't have the correct vanity. He said he had the chair in the warehouse. She got the wrong chair and no vanity. She's gone several times to correct the issue, but they've been rude and not helpful. I don't like to place negative vibes in the air, but you're better suited to go where they have the furniture in a warehouse and know how to talk professionally to people. Repeat customers are a true testament to your business. She will...

Great experience shopping at this store/location! Derick was an awesome salesman! Great customer service and really friendly. So excited to receive our new living room set! Will definitely be coming back to furnish the rest of our home. Highly recommend Madeira Furniture for all of your home shopping needs!...