Chick-fil-A — Restaurant in Cedar Hill

The team member Katelynn was rude, unattentive, argumentative and this seems to be the culture of this place because of the horrible leadership given by Nate the director.

After informing (at the beginning of the transaction) the rep Katelyn that I will be using points to purchase some of my food, Katelyn began to take my order. After the order was repeated, I again stated to Katelyn while KEEPING MY PHONE IN VISIBLE SIGHT TO SHOW POINTS WERE BEING USED Katelyn stated I did not tell her and should have told her. When I rebuted and said I did, Katelyn ignored me and continued the order. When asked to speak to a manager Katelyn makes a gesture to say the manager is in the restaurant and tells me my order was 32 dollars. I asked again for a manager and Katelyn then says you can speak to them in the front. (No attempts to call for the manager, no "one moment let me get them", no empathy, just told me to go to the front.

After driving to the front to go speak to the manager I meet "Nate". One of the most uncaring and rude leaders of customer service I ever met. While trying to inform Nate of my experience he seemed very disinterested and unengaged and uncaring and it was proven when he cut me off while explain and stated ""wooo, okay calm down and I understand" (There is nothing more disingenuous to someone when you say i understand when you dont even try to listen, be empathetic and when youre not engaging, and dont even hear the entire story)

While trying to CONTINUE my story Nate again cut me off with a IDGAF look and attitude and says "what would you like for me to do about it" while motioning with a nonchalant hand and facial expression just to shut me up. I asked could he allow me to speak and tell him the story, "he stated well do you just want me to cancel the order" with the same gesture. After that and clearly recognizing that Nate wasnt listening and did not care to do so...I say yes and walk off and come back and ask him for his last name so I might report him and ask him for his leader. He tells me I'm not giving you my last name and my leader and begins to walk off.

Lacks active listening, engagement, empathy, and this place has a culture of arguing and not listening and treating you like a number to buy a chicken sandwich instead of the standard of "My pleasure to serve" customer service that they claim to have woven in their fabric.

If I was everyone I believe this is the reason why the chick fil a in duncanville is starting to be one of the fastest rising places because the Cedar hill location sucks. Uncooked food, long wait time and horrible customer service and culture with Nate. GO SOMEWHERE ELSE TO GET A CHICKEN SANDWICH...Hell Wingstop I heard is pretty good...go there instead

Also as you can see in the last six months or just this year, see how many reviews and stars...not just talking here....you can see for...

If I could, I would give this location 0 based on the manager Samuel W, I most certainly would. He talked very condescending to me. As I entered the parking lot, I attempted to pull up to a lane that practically had no wait. He instructed me to pull in the last outer lane where there were cars waiting. When I pulled up to him, I informed him my preference. He made a remark about them closing a lane. That was understandable but the manner in which he said it was rude and disrespectful.

I asked to see the manager. He took great pleasure in telling me he was the manager. I asked him his name, he then got loud, even changed his voice like he was a two year old, in an effort to taunt me. I was mesmerized and in disbelief with this young person's behavior. He said his name and then said "what you need me to spell it for you" and proceeded spelling it. I explained to him there wasn't a need to talk condescending to me, hell, I'm not dumb I can spell. He then threatened to call the police on me for using profanity, (hell) then he said we will NOT take your order. And he then ordered me off his parking lot. Side note, my money spends just as well at Canes.

I don't like to bring race up, unnecessarily, but I doubt Samuel W. would have talked to a 48 year old white woman the way he spoke to me as a 48 year old African American woman. It was quite embarrassing, nearby cars were watching his performance. I must say, I kept my composure. I could have easily went there but I had my daughter with me. I wanted to demonstrate to her how to properly deal with poor customer service. After pulling out of line, I called and filed a customer complaint and will be emailing corporate in the morning.

And this is near our home in Cedar Hill. We have been loyal customers since this establishment first opened. Have never have had this to happen before. Samuel may benefit from more training on customer satisfaction. I will travel to Mansfield near my place of employment before visiting this...

This was a mere mistake that ended hideously. I don't frequent this store often. The day 7/3 I returned to this location for lunch right around 11 AM. I pull in the drive thru area unlike the previous set up or the set up at any location that I've visited, their drive thru is divided and shared with mobile online orders. With that being said me being the first person in line I drove into the first lane closer to building. Unfortunately, for me it was the mobile order lane. Now before I could get an understanding after no one coming to take my order. I let my window down and ask if someone was working over in this lane. The rep responded "that's for mobile order you have to drive around" I looked back and now there's a line (a crowd). I asked is there someway you could just take my order I don't have the time to go back and stand in that line. Answer "No" you have to go around. I requested a manager, ask him the same question answer "No", Asked for his manager "Aisla" companies by another manager answered the same question "No." I drove around parked in nearest parking space got out of my truck and was met with a gang of Chick Fil A manager and teammates yelling "you Can't park here, You can't Park Here" there were parking spaces and I am in a hurry under the circumstances, so I took pictures of parking spaces, got in my truck went further around and there were more parking spaces. I then got out proceeded with my point of business which I had desired with chick-fil-a. My thoughts, customer enter into the improper lane to order drive thru, in most cases people Monday- Friday are on some sort of business engagement. So time is of the essence, I would have explained the matter, honored customers request to proceed with order, making it clear that customer understood the mistake that was made! And for first time customers making it clear that this lane Is ONLY MOBILE ORDERS AND CANNOT SERVICE ANY OTHER ORDERING...