Verizon — Local services in Cedar Hill

Just recently switched to Verizon and was super excited until I had to come in to this store.

I came in to this location to trade in my previous i-phone from T-Mobile like customer service over the phone ( who was great by the way) told me to do.

I get there stand in line and move forward when they said next person. I then hear the manager say "oh wait this gentleman was in front of you" so I turn around and offer the gentleman to go ahead of me but the manager said "oh wait I found someone else to help him you can go."

I proceeded to turn in my phone and I noticed the representative who was helping me by the name of Tara seemed very agitated but I ignored it initially. Tara then asked me what's the "what's the gigs on my phone. " Me being 35 weeks pregnant and just getting off work my memory was a little foggy so I stated " I'm not sure let me look" before I could get the sentence out she says " Well we kinda need that to trade in the phone."

I then ask her is there an issue here, cause at this point I'm fed up with her agitated behavior. She then states " Well yeah you walk in cut in front of people" I told her I did not cut I didn't know he was in line but you can help him first if you like. She then states " I mean he told you someone will be with you but here you just walked up." I then turn to her manager and say can you go get the other gentleman since your employee believes I cut and seems really bothered by it.

She then try's to apologize stating oh I'm sorry I see that you weren't aware that he was in line... however at this point her manager notices her behavior and steps in and takes over.

I was shaking I was so upset. I'm 30 years old I have no reason to cut in line. The lines weren't long and I didn't mind waiting. I left with tears of discouragement and anger because I had never been treated this way when just trying to turn in a phone.

I thank the manager who stepped in and tried to save my experience that had unfortunately already...

I went into Verizon because I cracked my screen on my galaxy s10 plus and tried to file an insurance claim with asurion and was told they couldnt fix it because they didnt have the parts, and I would have to pay 199 deductible for a new phone. I went to try and get Verizon to help me with this as my wife is pregnant and I not only didnt want to pay for a new phone, but because she is pregnant and I do not want to be without a phone. I also pay top dollar for the insurance; total mobile protection. I wanted to have Verizon help me get them to offer some alternative. When I walked in, I was greeted by rep, who then asked the solutions manager Logan to help me. I explained what I wanted and Logan listened and said he didnt think he would be able to help but was willing to at least try. He called asurion for me, and spoke for a few minutes and asurion told him they would get me a new phone for the 30 dollar cracked screen price since they didnt have the parts to fix it. He was extremely courteous, and got me all set up to do what I needed to get the file the claimed. I have no doubt that if I had dealt with anyone else the result wouldn't have been the same. I am so glad I decided to go there when I did. I will only go speak to him from now on if I have any problems. I haven't read any of the other reviews, but I know that the solutions manager at this store got me a great solution. Thank you Logan, I really...

The absolute worst customer service!!! If you ask a question about a phone most don't have no clue what's on the phone. I asked about a certain phone the Sony Xperia, this guy NEVER heard of the phone saying Sony never came out with a phone. REALLY!!!! Hollered LITERALLY HOLLERED across the room to ask about a phone they looked clueless then I had to explain to them about the phone, then either they act like they knew of finally understood what I was talking about. If you ask a question your first responce from them is "UHHHHHHHHH, yeahhhhh" or "HMMM I think so". I also asked about if I could see the Samsung 5 and the LG G3, (to get an idea before buying) and surely he SHOWED them to me (that's all I got to do), did I get to mess with the phone, like a child he played with BOTH the enitre time, all while I looked. I asked can I see, he said " let me show you the other one" he played with the device as if he was learning about the product as well. Good luck to those who...