Moon Wok Restaurant — Restaurant in Cedar Hill

I’m usually able to create a decent meal between my husband and I with me being vegetarian and him being a meat eater. Chinese is usually a good medium for us. Our car is currently under repair and it’s cold out so we decided to order Chinese delivery. One of the first places that came up was Moon wok. We look over the menu and call to place our order. After waiting about an hour, our food is delivered. First negative mark, I got no red sauce (sweet and sour) as I had asked the lady who took my order for. But I continued on eating as we were famished by this point after skipping breakfast. My rice was not fresh tasting and it was barely considered “spicy” as I had requested. I moved on to taste my lo mein. The noodles tasted rubbery and gummy. Totally disgusting. I look over at my husband and he puts his fork down and expressed how distasteful his meal was also. At this point I call the establishment to get some sort of resolution. I spoke to a woman first to express my displeasing meal. She then placed me on hold and passed the phone to a male. He gets on the phone and proceeds to tell me that I never ordered red sauce, and that I can only get a refund if I bring my food back. Which I expressed I could not due to our car being down otherwise we would have picked up our order initially. He showed no sense of remorse or customer service and was very argumentative. I will never patronize this establishment again. $30 down the drain. We had even tipped our...

If I could give my experience today a negative I would (which is also my first time) first of all when u call the girl takes your order like you're getting on her nerves so I placed my order for delivery and within 30 minutes the driver called and this is exactly what he said WHERE ARE U IT'S TO MANY APARTMENTS FOR ME TO GO LOOKING I'M BUSY so then he finally gets here with my order and there's not one duck sauce or soy sauce in the bag and I ordered chicken fried rice no vegetables extra egg they just fried an egg and sat it on top of the fried rice......I called them the manager told me that if u want the egg cooked into your fried rice u have to ask (this is the only way I've eaten my fried rice FOREVER and I've never had to ask specifically) then he said if u want it like that just go ahead and cut up the egg in there yourself(I'm not paying almost $10 to cut up my own eggs in a dish that should have been prepared properly) and I'm not giving a refund or replacing your order!(which I never asked for) I'll send the driver out with duck and soy sauce (took him 30 minutes to bring it back)..... I WILL NEVER EAT HERE AGAIN AND I WOULDN'T RECOMMEND IT!!!... THEY ARE RUDE AND JUST PREPARE YOUR FOOD...

Oh God why am I here." Table for two please", what? Seat myself? Come back to the cashier to order? What the heck kind of restaurant is this? I'm already so sorry I came in here. My wife, a chef, and the voice of reason told me to chill out and see what they have.

With a full head of steam I went back to the cashier to order my food. I almost boiled over when I had to show her the item on the menu. "See!! Page 237,paragraph 4,item 2" so it seems with every gigantic Chinese menu.

Waiting in a restaurant with no waiters (strange) I focused my attention on cook staff plainly visible from my booth. Lord they have a crowd back there. Nobody talking, everyone working, the owner MUST be in the crowd.

"Do we have number? Are they going to call us? Should we hover near the kitchen?" All I got was a funny look from my wife. The food came out unceremoniously without utensils, "oh yea, no waiters, silly me".

The food was good, large portions, and had some good characteristics. No rubbery meat and the veg was fresh. A good sign. Focusing on food is a good strategy and restaurant owners should know that patrons are not stupid. Oh, and no booze. Uhg! Final word, I think the owner has a good heart...