PetSmart — Local services in Cedar Rapids

This review is geared towards the grooming salon and not the store—specifically who I believe to be the grooming manager. Stockier woman, was wearing a blue tank and thick cut headband the day we went in. It’s hard for me to write negative reviews, but something needs to be said about what a snot she is, especially after what I learned today. I had booked a bath and brush with furminator for my GP during my visit to Iowa for my dad’s funeral. We wanted him cleaned up to attend. I live in remote mountain Idaho and our nearest groomer is 2 hours away in Twin Falls. We get to his appointment and the bather told her she thought there was some “matting” on his butt. The groomer then refused to even let the bather bathe him without checking my dog herself, citing the mats. The tone she used made me feel shameful, as I know he gets butt tangles but I never felt mats. After waiting the week for the groom and having to deal with the groomer’s snotty tone in front of other customers, we had no choice but to leave. Today, I brought him to Petsmart Twin Falls after booking differently and the groomer did a thorough check and said there were indeed NO MATS and changed his service to what was originally booked in the Cedar Rapids, Iowa location. Not only was the Iowa Petsmart groomer a complete snot, but she was ignorant as well. I would NEVER take my dogs to someone with a wretched and negligent attitude like hers. Don’t let groomers make bathing decisions without seeing the actual client first. How embarrassing now for her when she left me feeling...

Tired to buy a replacement coy today, due to one of our coys dying due to the coy jumping out while we were sleeping on Christmas eve evening. When we got there we picked out a smaller coy than the two we had gotten before. The lady that came to help us asked us how big our tank was, we have a 55 gallon tank. Mind you she blamed us for stressing our coys out with a 55 gallon tank. Which is bigger than the tanks they have them in at the store. She blamed us for our coy dying, mind you we don't have a lid for our 55 gallon tank. Due to this tank being a gift from my dying mother. We had bought two coy that were large originally and the night manager was fine with it as long as we plan to upgrade which we do And she was really sweet. But besides that the lady that came to "help" us today was rude from the start. The coy we tried to get today was a small coy. Which would have been fine in the 55 gallon tank, for now anyways. But she said that not even a 200 gallon tank is big enough then why do you all have them in proubly a 20 to 30 gallon tank wall? Souldnt they just be in a pound in the store then? Like what? This was horrible service. As for the lady I didn't get her name but she had blue short hair wearing a hat. We came in around 9:30-10:15 am. Mind you the only reason we came in was because our coy was becoming stressed out due to the lost of its friend. As they say fish bought in pairs die in pairs. Please fix your damn services because this shit was ridiculous. Thank you...

Disappointing in the customer service at the store. We purchased 10 fish for our aquarium and within 13 days the fish developed ich. It was a brand new tank and we only had the 10 fish from PetSmart. I called the store and asked the store about what they could do about it, since it was within the 14 days of purchase and the website says they have a healthy fish guarantee. . The individual at the store told me that ich is a stress disease and that it must have been something we did to stress the fish out such as water temp or "stressing them out" and cause the disease to pop up. We would have to purchase additional product to treat the illness.

Straight from the PetSmart website: "If your pet becomes ill during the initial 14-day period, or if you're not satisfied for any reason, PetSmart will gladly replace the pet or refund the purchase price."

Everything I looked up online says that ich is a parasite disease and not a disease that just "pops up" due to stress. "Ich, also called white spot disease, parasitic disease that affects a variety of freshwater fish species and that is caused by the ciliated protozoan Ichthyophthirius multifiliis"

Super disappointed in the customer service and the lack of knowledge...