Michaels — Local services in Centreville

I’ve placed a couple of online orders from this Michaels store—once for Halloween and again for this year’s Christmas party.

For Halloween, I ordered the purple Crinkle Cut Paper Shred online from the Fair Lakes Shopping Center location. My husband picked it up, and when we brought it home, the smell was awful—like mold and mildew. I ended up having to spread it out on a sunny table, spray it with disinfectant and perfume, and let it air out for two whole days before I could even use it.

Fast forward to Christmas, I ordered Wilton blue melting chocolate from the same store to make cake pops. My husband picked it up last night, but when I opened the bag, the chocolate had already melted and clumped together because air had somehow gotten into the packaging. Now, I have to make yet another trip to the store to exchange it, which is frustrating.

I really think the managers and staff at this location need to pay closer attention to quality control and how they handle their inventory.

I get that Michaels carries a ton of products, and I can understand if off-season items sometimes get overlooked. But the items I ordered were seasonal essentials—things that should’ve been flying off the shelves. For example, melting chocolates are super popular during the Christmas season. Yet, I noticed that some of the chocolates in this store were close to expiring. That’s just not okay—it makes it seem like the products aren’t being cared for properly, which is disappointing from a customer’s perspective.

Before moving here, I lived in Orange County, Southern California, and I always enjoyed shopping at Michaels there. The products were consistently top-notch and well-maintained.

Since moving here, I’ve been let down every time I’ve ordered online from the Fair Lakes Michaels store. I know a lot of people, like me, rely on online shopping because life is busy. I hope the staff here can step up their game by managing inventory more carefully, clearing out old stock faster, and making sure seasonal items—especially food products—are in the best possible condition. Online customers deserve to receive quality products without the...

I went into the store to get a Carrier case for my artwork and diamond dots I went back looked at what they had and for 2 pieces of plastic that were glued together they said it was 6999 then I looked around at the other ones that they had and I found one that was 1999 I wouldn't go to sales clerk asked about the prices and as she was scanning everything she called I guess it was a manager then when the manager came the girl backed out of giving me a discount because of where things were at and what the prices were The manager that came over told me it was because of the customers they put look at something then they put it back wrong well I'm sorry you can't blame everything on a customer they were all over the place and I looked at that manager and I says OK so these 2 different size pieces of plastic is 70 bucks and you're telling me that it's because people put them up there wrong There were 10 large sizes and 5 little bit smaller sizes and the manager went and I also told the man told the manager I said you know that to me looks like it's stocking problems it looks like you're employees don't know where to put thinc and the manager reiterated that it was customer problems And I told her I said that yes and thank you no thank you I will not be...

This is a great, tidy location with a wide selection of items. I have to shop selectively because I can typically find a better deal and higher quality elsewhere -- though I haven't asked or tried to price match at a Michaels location. However, they are always running sales and changing them up, as well as offering coupons on their app and receipts -- so there is always a way to save. I have learned a good system for getting the biggest bang for my buck. As a small business owner and artist, I have a love/hate relationship with these chains because I often utilize them, but feel that our work is often ripped off in their home decor section. I would love to see Michael's partner with local artists publically and create interplay between artist-consumer-maker by having a section of locally-made goods from artists who buy their materials from Michaels and would be willing to host classes as well. This would be an amazing way to partner with those who support them by giving their business on ever level! ❤️ Take a note from...