Geek Squad — Local services in Centreville

On a Saturday, Brought my pc in since it was stuck in a booting up loop. Told me they'd have it ready by Wednesday, and asked if I wanted the flat rate of $150, or the year protection plan of $200. Took the year option, just in case. I also figured this $200 was on the condition they actually would fix my PC. On the next FRIDAY, I am notified that my pc is ready for pick up. Turns out they couldn't get the thing to turn on, and claimed it was an issue with my motherboard. Told I'd have to go to Micro Center for that. Frankly, fair enough. An expensive Diagnostic check, but if my motherboard is bad, then yeah, I can see that being an important issue, and beyond what the geeks can do, that being new hardware rather than software. At Micro Center, I leave my pc and am told they need to check whats up and will call me in a few days to get permission to do maintenance. They get back in 2 days, and explain it turns on fine and the issue is a corrupted OS. In short, $200 and a week later, I am told to go...

Tried calling them numerous times about my repair status order which has been showing 'in transit' for straight ten days. I tried calling geek squad customer service number and out of two hours on phone with them, roughly hour and half they put me on hold and transfer to other departments. I could barely get chance to speak to agents reporting issue for less than 20 minutes out of two hours!!it's infuriating. And the most disturbing part is that no one picks up phone at store to talk to help me get transfered directly to Geek Squad Agent at location to address my concern. Now I have no idea and neither Geek squad customer service agents about my item repair status. God knows where it is at or is it even at repair shop or not. The agent convinced me that it would take 2 to 3 weeks to repair the item and deliver back to shop. But if the item is showing 'in transit' for straight ten days than I don't know how to handle from here on. I didn't even want to put one star rating but I have no...

Nobody was at the counter when I arrived for my appointment. Eventually the best buy customer service rep at the kiosk next to it came and let me know where I should sit and that they would be with me shortly. One of the support team was in the back while the other was helping a customer. Around 40 minutes after my appointment was supposed to start the guy in the back finally came up to me. I was then told that they were too busy and that my iPhone battery replacement could only be done the next day. I typically wouldn't write a review for being busy but this case I was not even acknowledged by any of the staff and they left me waiting well over my scheduled...