ALDO — Local services in Cerritos

I’ve been a customer with Aldo for years like many others , never had an issue before until I went to the branch In Cerritos mall , I bought classic shoes but I couldn’t wear them because of my ingrown nails so I went back to return the very next day, the agent works there introduced her self as a manger and when I told her I want to return the shoes she changed her tone and told me immediately that she can’t return them because the manger left for the day, then I explained why I want to return it as I couldn’t wear them she made phone call and came back to tell me that she can’t return the shoe because she doesn’t believe that I didn’t use it , the pair were crystal clear since I never wear them as many of the classic shoes are tiny , the agent went away made snother phone call and came back to tell me the same thing she used her flash light trying to find any little scratches in button to prove her point but she couldn’t find any, then she told me she can’t return replace it with any other shoe, give me store credit valid for a month to buy from store not online or I can return to any other store …… I couldn’t find anything good on the store all old collection . she refused to provide her name so I can complain to the manger and non of the staff there is wearing a name tag, after long time of argument and her non sense excuses I asked to call her manger and I spoke with Juan , he was not helpful at all and he told me that he have to believe her judgment not the customers, he offered one month store credit , return it to any other store , or to come back he is available in the store to continue with argument , i left and I had to drive all the way to another store in Lakewood mall, the agent checked the shoes told me its clean returned refined the money, apparently the store in Cerritos mall has a policy of no return at all to make up with the sales and numbers not according to conditions written in the receipt , I don’t recommend Aldo Cerritos mall the staff and manger are...

This location is awful. On Saturday 10/16/21 I went to get some black shoes the experience was AWFUL. 1st I was told I could only get my receipt emailed to me. I said I get so many emails can I have a paper receipts I really don't want another email. I was told no, 2nd I ask for a bag they said we don't have bags. 3rd the employees were dressed like they were going to the club. No one was professionally dressed. I called the corporate office, someone called me back. He was of NO help!! He said we are Eco Friendly and we don't give paper receipts or bags. As for the way the employees are dress, there is no dress code I said you seem to be more concerned about being Eco Friendly that you have lost your Customer Service skills. He said nothing!!! I pointed out how Nordstrom & Macy's give bags he said nothing!! I will NOT be going here again. I will try another location if my experience is the same I will not be going...

I CAME TO THIS STORE TO RETURN AN ONLINE ORDER, THE ONLY PERSON THAT WAS THERE WAS (JASMINE) SHE SAID SHE NEEDED MY RECEIPT TO PROCESS MY RETURN BUT I HAD THE ORDER NUMBER THAT CAME IN THE SHOES, I TOLD HER I WENT TO ANOTHER LOCATION AT LAKEWOOD MALL TO RETURN MY SHOES BUT THEIR SYSTEM WAS DOWN SO THEY WERE UNABLE TO PROCESS MY RETURN I ALSO TOLD JAZMINE WITH MY ORDER NUMBER THE LAKEWOOD MALL ALDO WAS ABLE TO LOOK UP MY RECIEPT WITH JUST THE ORDER NUMBER BUT THEIR SYSTEM WAS DOWN SO THEY WERE UNABLE TO PROCESS MY REFUND. SHE GAVE ME A NASTY ATTITUDE FROM THE BEGINNING AND HER VIBE AND PERSONALITY WAS VERY UGLY AND RUDE. WHEN I ASKED FOR HER NAME SHE ROLLED HER EYES AND AGAIN WITH THE ATTITUDE. PLEASE RETRAIN JAZMINE ON HER CUSTOMER SERVICE AND HOW TO DO HER JOB AND PROCESS...