Chick-fil-A — Restaurant in Cerritos

Wow. Just… wow. If you’re looking for a chaotic, disappointing, borderline insulting night out — look no further than Chick-fil-A Bingo Night. First off, I didn’t realize that spending $15+ on a meal was the secret password to participate, but thankfully Brian made sure to loudly (and smugly) announce that to the room. Shoutout to Brian for patrolling tables like a hall monitor on a power trip — we all definitely felt the warm, welcoming "customer service" vibe Chick-fil-A is known for.

What really prompted me to write this negative review is the way Brian spoke to my mom when she was simply asking for clarification. During the round we won bingo, we were waiting on one final number. It was called, and it took us just a few seconds to register that we won. Once we realized, we raised our hand and called out “Bingo” — but by then, Brian had already called the next number. As a result, two other people also claimed bingo, turning it into a three-way tie. To be fair, the numbers are called out quickly, and it can take a moment to double-check your card before shouting bingo.

When Brian came over to verify our numbers, my mom politely mentioned that we had won before the last number was called. His response,“Well, you should have been louder then." In response, my mom explained that we tried to get his attention. His follow up, “Would you be quiet if you won a million dollars?” — um seriously? What was the point of that snarky coment? It felt like a cheap attempt to shut us up rather than a real answer. And to top it off, he added, “Well, there’s nothing we can do, we already called out the number.” Thanks for the empathy, Brian. Great customer service there.

While I understand his position from a rules perspective, the manner in which he spoke to us was condescending. I understand that bingo nights are generally hectic, but basic respect goes a long way and unfortunately, that was lacking in this situation. My final complaint is that while other winners received nicely wrapped items, ours wasn’t wrapped at all and honestly looked used. It left us wondering if this was some form of retaliation for speaking up. It gave the impression that prizes were being distributed based on favoritism rather than fairness. Regardless of the intent, it only added to the overall feeling of being dismissed and treated unfairly.

Despite my experience, the owner of the restaurant was polite and welcoming. The remaining staff were also attentive and helpful. Unfortunately, the person running bingo was quite the opposite and his attitude left a lot...

I came here last Friday morning to pick up enough food and drink for our wedding party of 16 people. They told me to wait in my car out front and eventually someone showed up with two large bags. I asked her if that was all of it and she said yes, so I drove off.

Half an hour drive later, I opened the bags and realized there were only 14 meals, no drinks, and no sauces. I called and they said they were looking for me in the parking lot earlier, but couldn’t find me. Worse yet, I’d have to go back by the end of the day to get a refund. I replied that this was impossible because wedding. The worker on the phone spoke to her manager and said it would be fine if I came the next day - she would leave a note explaining the situation.

The next day rolled around and I pulled up to get the $35 refunded to my card. I called for the manager and brought her up to speed. She asserted that due to policy she would be unable to refund me and she didn’t receive any note. After some push, she finally agreed to refund me for the missing items. It was only after I drove off that I realized I got $25 back - the $10 discrepancy was a result of her refunding me for the wrong drinks. I let it go, but resolved to write a long review on Google that nobody would ever read.

2 stars because I used to visit this Chick-fil-A a lot back in high school (2011) and never encountered any problems. I ultimately don’t care too much about the missing food or the $10 underpay, but I am a little disturbed that it took so much verbal finesse and me showing up physically (in a walking boot, no less) to get a $35 refund for a mistake they made in the first place.

Still love Chick-fil-A and workers can have bad days, of course. I’d recommend being careful with your order if it’s very large - that is probably the...

Wasteful and Ridiculous Policy on Ice – Do Better, Chick-fil-A Cerritos At a time when we’re all more aware of the impact of waste on our planet—overflowing landfills, single-use plastics, and the importance of recycling—it’s disappointing to see a large company like Chick-fil-A in Cerritos completely miss the mark.

I don’t frequent Chick-fil-A often, but today I decided to treat myself to a chicken sandwich. While going through the drive-thru, I remembered I had my own personal reusable cup and asked if I could purchase a large cup of ice to fill it. In the past, I recall this costing about $0.27–$0.37.

To my surprise, I was told it would cost $3.19—the price of a full drink—because their system doesn’t have a button to charge for just ice. When I asked for a manager, Jeremiah came out and politely explained the issue, then offered me four to five small cups of ice instead.

Let that sink in: they’d rather give me four to five small cups (for free) than simply charge me a reasonable price for one large cup of ice. How does that make sense—economically or environmentally? That’s four to five times more plastic, more waste, more harm to the planet… when one cup would’ve done the job.

I even offered to pay a reasonable price for the large cup. This isn’t about the ice—it’s about policy, logic, and sustainability. Chick-fil-A, especially at this Cerritos location, needs to get it together. Policies like this are wasteful, illogical, and completely out of touch with today’s environmental...