Express Men — Local services in Cerritos

I am not a person who complains much but today i must complain about your Cerritos store. When i walked in I did not get greeted by your staff. Inwas shocked to see close all over the place (cluttered in different areas of the store). Employees chitchating and could care less about customer service. The fitting area looked really bad, again clothes everywhere. . Ive been a loyal customer for years and this is the first time i see the store this bad. I strongly suggest management rettain this crew that was working this evening. One more thing, the manager on sites contributed to the chitchating and horrible service.1Lastly, please enforce a dress code. The manager wearing converse? Not sure that is appropriate for Express ,and only one cashier open, while i was...

I've only ever stepped foot in this store by force. Just because I don't look like I have money doesn't mean employees shouldn't ask if we need help. Let alone almost hit my kid and not apologize. I walked in 3 times waiting for the person to confirm what shirt they needed. All 3 times I was ignored and believe me I didn't want to buy anything. I brought this up to the so called manager and she said it's because they were busy.... No I told her, It's because you guys were gossiping. The other lady just kept looking at me weird. Funny thing is that they think they can treat us like crap, but they forget they depend from cheap...

Loyal customer since in 90s. Bought alot of clothes online and had to return a few items at the store. I've asked 1 item for price adjustment (online discount), Crystal and her crew honor it. Thank you for providing utmost customer service which difficult to get good customers service...