Vans — Local services in Cerritos

When I tell you this is the best customer service I’ve gotten I mean it! And I’ve been to a lot of stores! Lol. Jose was so awesome! I’ve never gotten vans before and he was hecka patient and took his time to answer my questions along with 4 other customers. He was quick and brought me out every pair of shoe I asked for. I asked for 6 types. Then he still offered me another pair that he promised was the best. Sure enough it was. Bought them. Thanks to the manager on the shift of Friday closing 10.7.22. So nice as well. Thank you will be coming back for my...

This place usually has good customer service even when they are busy... but today I seen 4 other customers beside myself. No ask me if I wanted to see anything or if I had been helped. I was walked passed 3 Times. The couple that was next to me was asked 2 twice and the lady that asked them if they had been help walked away after... so I put the shoe that I was trying to get a size for ... walked out and went back in to let the manager know what happened. She apologized but I was already over it... left...

Its been a year of covid! The process should be well included in the operation. We went to 3 different locations (Montebello, Downey, & Norwalk) other than the Cerritos locations and it was 2 separate lines if you didn't know what you wanted you had to wait in line & if you knew what you wanted separate line and they would charge you at the door. Simple but effective!!!! Store traffic was controlled covid wasn't a concern. Thank you to those locations. Now here comes Cerritos everyone had to wait in the...