The UPS Store — Local services in Chantilly

Vastly different experience than all of these reviews suggest.

Showed up with my own package, taped and ready to go. Shipping internationally, so I held off on printing a label at home via MyUPS (have an account I use frequently).

First issue: I had to repeat all of my information to them because they couldn't use MyUPS accounts. What's the point of having a MyUPS proflie if I can't walk into a UPS Store location and give them my phone number to pull up my account?

Second issue: In lieu of having them re-enter all of my information again, I pulled up MyUPS and told them I would just quickly purchase shipping online and use that. They told me that I would either have to drive home, print it and tape it on the box, or... that they could print it but charge me for it. Seriously, charge me to print a shipping label I've already purchased.

Third issue: So I begrudgingly walk them through a very slow data entry of my information. At least 5 minutes of back and forth to re-key data in MyUPS. I get the package prices and they tell me the minimum price to ship is $430. Hahaha. To send two laptops in a comparably sized box to London.

FWIW: I've shopped quotes to compare. USPS: $130 DHL: $252 FedEx: $309

In what world would I pay $430 to send a $500 laptop on a 7-hour flight?

Not this store's fault for the price. I'll throw corporate under the bus for that absurdity.

But #s 1 and 2 are dealbreakers for me. The premise of stores like this are convenience. And the amount of time that I wasted here for an inefficient system is reason enough to not return.

Not making a great case against a robotic workforce... Back to USPS for me. Automated package measurements and labels, better prices and no negative human...

Stopped by this morning to get about a hundred pages US tax forms printed. A gracious older gentleman behind the counter greeted me. He asked to email the docs and summoned a young lady to print the documents. An angry looking young lady came out from the back, sat in front of a PC, without communicating with me. She then asked my name, which I presumed was to fetch my files from the email I sent. I told her I would like to inspect the first batch after printing. Having done so, I informed her the documents were each tilted a little. She snapped to tell me that the image was tilted. This was a PDF document. I told her that IRS forms could not be tilted and that I had even printed some at home that were fine. She cut me off to assert that it was the documents. Absolutely not a single flicker of intelligence to question if it may just be a misalignment on the printer. I told her I could not continue to do business there since she doesn’t even listen. I paid about $5 for service I cannot use, put the printed papers in a shredder there, and headed to FedEx print center.

I am also concerned that PII data is in their inbox at the UPS store’s email. FedEx allowed me to print it myself.

Unhappy about UPS...

Recently shipped a package here, Package was measured incorrectly in store, with insurance/services overinflated. I measured the package carefully at home, using the dimensions (+1" to be sure) to calculate shipping cost. When at store, it was measured by 2 different people and the rate came out $17 higher than expected by second employee. I asked why the rate jumped between the 2 employees and it was stated that the first measured incorrectly. When I highlighted my concern over the cost inflation and my own measurements, was met with a blank stare. It's a small thing and not usually of much note in the grand scheme of things, but left me cold to...