Rent-A-Center — Local services in Charleston

Please Don’t waste your time and money ! I have been trying to receive a sectional couch from them since June 9th, it’s June 24!! They have Been giving me the run around since I started. Since June 9 I had 3 contracts . The first contract was voided on the day I was expected to received the sectional because the manager said I didn’t signed the agreement but (NOBODY) thought to called a day or 2 before my delivery to tell me that but okay! The second contract was refunded back to me because I was hoping to receive a shipment sooner because i waited a whole week thinking I was getting a couch because no one said otherwise but no I had to wait another week so i just told her to just refund me. After looking and couldn’t find nothing else I came back and open another agreement. I already came to my senses that I’m just going to have to wait till Monday ( today) June 24 to receive the couch . Finally today come , first off they told me that my delivery was from 1-3 I’m a daycare teacher so I have someone else sitting at the house for me to receive the couch but anyway I called them to confirm the hours again they told me that it change to 3-5 because they have truck. Okay ! It is now 4:15 and they say they close at 5pm. So WE call them, They never called us to inform us that the delivery wasn’t happening again because they didnt finish truck. We found out by calling you guys ! So we would of just been sitting here waiting for someone to come just to find out that nobody was coming. Anyway that really aggravate the person that was siting at the house all day because she had something else plan to do today so she called the store and went off. But what really got underneath my skin is the fact I told the person to called the store back to asked for my refund & that I don’t want the couch no more because I’m still at work. She said that Stephanie said “its already done, I already did it”…. Okay first of all who told you to cancel my agreement without my permission? What if I never had call back for my refund? I would of been still waiting for my couch to be delivered but didn’t know you got into your feelings and cancel my agreement! I have never had this experience before but this store is very...

If I could give them zero stars I would. Their manager, Stephanie, is hands down one of the rudest people I have even encountered. I called the other day trying to get in touch with the district manager because the store that I dealt with refused to put me in touch with the DM. Customer service lies and does not put you in touch with anyone. The problem is, they owe ME money so naturally, they are ignoring my requests to speak with someone. Back to Stephanie. She answered the phone, bit my head off when I tried to tell her what I needed, then slammed the phone down on me. DO NOT RENT ANYTHING FROM THESE PEOPLE. I will see to it that she is fired. ...

If there was a possibility for a zero stars I would give them that. Rent a center is no doubt the worst company I have ever dealt with. No straight answer when either delivery or pickup. They overcharged my automatic payment, how is that even possible when it should be on auto deduction? And when calling to get an answer why, no one could give an answer. The management staff is very rude. What a terrible company. They damaged our walls delivering our product no...