High Cotton Home Company — Local services in Charlotte

After a long search for the perfect sofa, my parents found one they could agree on at High Cotton. The sales person was patient, accommodating and efficient in helping them make the right choice. They waited about a 3-4 months only to be disappointed with the Vanguard product. Having ordered from that manufacturer, I knew that they make quality products (color of the nail heads should be consistent, piping should be not be crooked, the feet should align with each other etc.). The sales person, insisted he could not help us and thankfully referred us to the owner, Rodney. After following that protocol, things immediately turned around. Rodney was the ultimate professional and expedited the process of contacting the manufacturer and whilst keeping me and my mother informed of the progress. Upon review of the photographs of the sofa, the manufacturer decided that the product passed its quality control standards and the issues were within the parameters of those standards. Rodney politely offered to reimburse us for the full cost of the sofa and the delivery/return costs (which was to be absorbed by his company). At first, I was very uneasy with the idea of being stuck with an expensive ($2600+) substandard piece of furniture, but once Rodney began communicating with us and handling our calls, I knew we would be taken care of. Although it was not an ideal experience due to the unusual quality issues with the product, I thought Rodney handled the situation beautifully and the refund was received in such a timely manner. ...

I've been working with High Cotton Home for about 1.5 years on a large scale/ongoing project in renovating and redecorating my new home. The design services have been amazing! They've worked with me on every element and have great industry contacts to help source all the elements needed for my renovation and design (great coordination with contractors, wallpaper hanging, fabric treating, drapery, you name it!) They bring all the pieces together. I love all the design ideas and products, and I especially appreciate how they are very collaborative with me. They were so open to working with my existing furnishings to incorporate them into my floor plans and build them out with amazing additions. They're always respectful of my priorities and budget. The team appreciated that this was a large project for me, and allowed me to work in phases which allows me to consistently reevaluate my needs in my space. Hailey and Jennie work as a great team! Love the energy that they bring. Very happy with...

I visited High Cotton, after exploring several other furniture stores, and was blown away by the exceptional customer service. From the moment I walked in, I was greeted with a warm smile and genuine interest in my needs for my home refresh. The staff was incredibly knowledgeable and took the time to understand exactly what I was looking for. They provided personalized recommendations and even helped me visualize how different pieces would look in my home.

What truly stood out was their patience and willingness to offer recommendations without any pressure to make a purchase. They even followed up after the delivery/installation to ensure everything was perfect. This level of care and attention made my shopping experience not only enjoyable but also stress-free. I highly recommend High Cotton to anyone looking for quality furniture and top-notch customer service. Liz was amazing and I highly recommend...