Subaru Service Center — Local services in Charlotte

First time bringing my vehicle here. I typically like to bring my cars to the dealership for service. I know it's a little more expensive and usually have positive experiences in better service and repairs done right. But can't shake the feeling they may not have been that honest and also over charged me on labor to offset a discount. It was a costly repair, and if I didn't have the repair done, they were going to charge a $125 fee to diagnose the issue for their 'time'. Which as a loyal subaru owner who is thinking of trading up didn't sit right and should have taken my business elsewhere. Expensive...

Excellent service was provided by Diana and the rest of the staff I interacted with. Compared to another local shop, prices were very comparable. The main differences were the professionalism, the ability to have my car ready at the earliest time given, and loaner car. Thanks!

Update: I realized about 2 weeks following my service that I was missing my passenger side floor mat. They did clean my car at the end. Now, after contacting them I am left without a floor mat, as they apparently couldn't find it. So, I docked a star. That's money out of my pocket for...

They were not very organized when it came to check-in for my oil change appointment. It took a few minutes for them to acknowledge me. The customer waiting area is dated, and the cell reception is horrific. Wifi is a necessity. The time it took for the service was average, and they did point out several services that I could get done the same day. Obviously, this makes them plenty of money for services that aren't urgent in any way. They weren't especially friendly but got the job...