Carver Junk Company — Local services in Chaska

I purchased three large book shelves in a gray color. Less than a year into owning them the knots in the wood were seeping thorugh causing brown spots (2-4" wide) all over the pieces. When I called them in Jan. they did tell me that it would be June until they could get to them. I happily waited. At time of pick up in June, the owner refused come into my home to help me load shelves into trailer. There was NO notice of this what so ever, even though he got very irritated with me saying "I was told." I managed to get all shelves out and helped to load and was told a 2 week lead time to repaint. After 4 weeks, I inquired and was told humidity was an issue. I inquired at 6 weeks and got this FB Message: "Hi Kate, I'm working on them now. I understand and appreciate your patience. I hope you can also understand that I can't put a higher priority on these shelves than the work I had in front of yours. But I am working hard to get them done and looking nice. I had 23 pieces of furniture ahead of yours when I picked them up and honestly, our policy is all sales are final so the fact that I agreed to fix them is not something I typically do. Old, previously owned furniture and how it reacts to new finishes is unpredictable for many reasons which is why we our policy is what it is and why our prices are extremely reasonable. I'll actually be losing money on these when all is said and done and I'm just asking for sensitivity when factoring that in. Also, I've been almost completely shut down for the past three weeks because of the humidity - it compromises the durability of my finishes. And when I am able to work, drying and curing times are more than double. Thanks for your patience. The boxes are done and depending on the weather, the actual shelves should be done early next week." So, just know that they did me a favor, they sell all pieces AS IS, and that in my personal experience, service is something that I should of felt lucky to have gotten. It took over 8 weeks to get them back, I always had to inquire to get an answer and now that I have them back, the finish has a strange texture to it. Overall, it was a poor experience and I...

I am super disappointed because I have shopped here so many times and LOVE their stuff. I was in the store and as per usual fell in love, this time with a dresser. I messaged them on Facebook and was promptly responded to with photos and info on the dresser to send to my BF. I was going to go back and look at it with him to make sure he also liked it when he came back from working out of town. They said they would let me know if it sold before then. Unknown to me, my BF decided if I liked it so much he didn’t need to see it, he was going to surprise me with it. He called multiple times with no response and no return phone call. He had also inquired about purchasing the dresser on their website like their phone message suggested. He didn’t hear back all week and when he returned on Friday evening he told me he had tried to surprise me but he hadn’t received any email or call back. Since the shop was already closed for the day, I immediately went back to my Facebook message to tell them we were coming in to purchase it in the morning. I said we would pay online before they opened or in store when we got there. Before we left in the morning I messaged again letting them know we were coming in since they hadn’t responded to my previous message. Unfortunately no response, and when we came in the woman at the counter said the dresser sold already that same morning. When I said that we had been trying to purchase it all week she said something that didn’t make any sense about the owner and sorry. We left and after thinking about it, I messaged Facebook again to find out if it was actually us that had inadvertently been the “purchasers” but hadn’t been contacted yet with the invoice. They read the message and we never heard back at all, from anyone. I have looked back at the message multiple times the last few weeks hoping they would make it right or respond with an apology, still nothing. It’s a real bummer, they have lost a customer in me and the 3 shoppers I brought there with me when I found...

Carver Junk Company is such a fun spot! They have a wide selection of items so if you're looking for a gift or even something for yourself, you're definitely going to find something. Everything is well curated and displayed and you can tell how much they prioritize attention to detail. As a vendor, I’ve had an awesome experience working with their team—they’re so friendly and easy to collaborate with. If you’re looking for something unique and personal, and you want to support an incredible local business, this is definitely the shop to check out!...