Ace Hardware of Lookout — Local services in Chattanooga

Recently my son had to start dialysis treatment for kidney failure. To do this he needed a touchless hand sanitizer dispenser, so I looked on line and this ACE hardware was the only one that showed one “ in-stock”. So I drove 35 miles to this one so I could get one & install it for him. When I got to the store, I could not find them, so I went to the service counter & showed this guy what I was looking for & he had a worried look on his face but told me to hang on for a minute while he looked for it. He came back & told me that during COVID those were hot sellers & the inventory may not have been updated. This guy was determined to help me out somehow. He ended getting a new putty knife off of the rack, & took one of the store’s dispenser off of the wall & told me to take it. I offered to pay for it, but he said absolutely not. As I was leaving, he stopped me & said I will be praying for your son…. I did not get his name but I want everyone to know that these folks at this ACE are kind caring folks & have restored my faith in humanity. Thanks again for your help &...

The staff is great in store, however anytime we have an interaction via the website, things go downhill.

This store in particular, always seems to have issues when ordering items online to either pick up in store or to have assembled and delivered to your home.

Most recently, I ordered a Traeger Woodridge Pro and selected the free delivery and assembly from the store. The order went through and my money went bye bye.

The next morning, we get a cancellation and a phone call stating that they didn’t even have the grill available or will have it anytime soon.

This is the second time that their in stock items have not been in stock and I now have to wait for over $1000 to be returned to me.

Went to Home Depot and ordered. Already have a...

I ALWAYS PREFER To Shop Local- And in My Opinion- " ACE IS THE PLACE" This Store is So Fantastic with Customer Service and Professionalism and from the Moment You walk in the door and are Greeted- An Associate is Willing to Help you Find what you Came into Ace- Looking/ Needing. We ALL know that Ace is Not ALWAYS the Cheapest, HOWEVER- CHEAPER IS Not Everything- These days- Shopping Local, and Customer Service and Making Returns Easy MEAN SO MUCH TOO! I HIGHLY RECOMMEND ACE HARDWARE IN LOOKOUT...