Best Fitness Drum Hill — Local services in Chelmsford

Wide selection of equipment ranging from dumbbells and free weights to battle ropes and sled pushes. Plenty of cardio machines if that's your thing too. Locker room has always been pretty clean, though some lockers are in rough shape at times. I really just get in and out so I never really took advantage of the trainers, but there always seems to be plenty of them helping people with a variety of workouts. Gets busy during peak hours, obviously so I can't hold that against them, but there are some issues that do bump it down.

First, there are no bike facilities and nowhere to park your bike safely. I chose the gym because it was in reasonable biking distance from my place in the Highlands, and encouraging your gym members to bike to they gym rather then drive, seems like a no brainer, so that's a bit of a wiff. Communication can be frustrating at times. When you first join, you are offered a training session on the house, which is nice, but the trainer double booked me twice and I didn't bother trying to get it after that point. Trying to downgrade, I also ran into issues. I was told up front that I was given a period to decide what kind of membership I wanted and could downgrade at anytime within that period without penalty. When I went to do that well within that period, I was told that there would be a penalty, which was incorrect. We had to get a manager involved to settle the issue as stated before.

They also use ABC Financial to handle payment, and they are objectively awful when you need to do anything to your account. Doing something as simple as pausing the account for a few months while I was away was a 3 hour process and unpausing it was also a hassle too. If you needed to cancel, I have to imagine that its equally, if not a worse headache. Whatever Best Fitness is paying for the service, its not worth the ill will it brings to the company.

As someone who uses the basic membership, I'd say its well worth the money. Comparing it to a basic PF membership it is about twice as much but, having come from PF, you are certainly getting more then twice of what you...

I've been a member of this gym for quite a while here at Drum Hill and the other on Chelmsford St. When I joined the Drum Hill gym, I wasn't sure whether I was moving or whether I needed a pause for any particular reason. I was assured, at that time, that I could always pause the membership for six months if I ever needed to. This past fall, a close family member became ill and has now passed. I called the gym to pause, and they told me they'd "give me three months." I dropped it as this was not my priority at the time. Now that the funeral is all over, etc., I called again to reiterate my request for a six-month pause and not three. I explained that I'm tied up with Probate issues and other important things. The person on the phone would not honor what the Drum Hill manager had told me and cited "that's our policy." They already charged me the $73.99 annual fee in September, and another $12.50 in December for no reason at all - during the pause. When I called again, the person on the phone reminded me that the auto drafts of $24.99 will begin again this month, January of 2025. So, because I was experiencing personal family issues, "Best" Fitness decided to charge me in Dec., would not honor the Drum Hill manager's assurances, didn't even offer to talk with the Drum Hill manager, AND I have not even been offered any amount or attempt to reimburse me for the annual fee since I have now canceled my gym membership. So, for $87.47, "Best" Fitness just lost a loyal member. I do think they forgot who the customer is and who keeps them in business. So, Ok, here's my "review" using my very real, personal experience. I'll find another gym that actually caters to their customers ...and keeps them coming back. "Have...

Be prepared to be stuck paying Best Fitness for your entire life. If you want to cancel your membership they will make it as hard as possible to get it done. My membership agreement expired in 2019. When I called the location to cancel it, they said all I had to do was email a PDF of the agreement with a formal cancelation request writing. I did that and received no reply. I tried the same process again a few months later in 2020 and I did received a reply but telling me they could not cancel my membership because the clubs were closed due Covid. Ok, that's understandable. I tried a third time with the email this month (October 2021) but now I got a reply saying that I need to call the Club. Fine, I called the Club and they said "Yes, I can see that your agreement expired in 2019 and that allows you to cancel it, but you will have to come in person to do it. I explained that I no longer live in MA having moved to FL in 2020. So now they want a certified mail with proof that I moved to FL. Really? I was just told that I could cancel my agreement anytime once it expires, no explanation needed, and now I need to have prof of address? Ridiculous! And I've been charged every month. Including a extra charge of $49 on top of the membership fee. Just be prepared to be paying Best Fitness...