Metro by T-Mobile — Local services in Chelsea

So I go in to re-open my account and was told that my phone ( A phone that is still being sold by Metro PCS) was not available to be re-instated because they do not connect to their satiates. So he proceeded to sell me a new phone, A downgraded phone from the one I have not only but as soon as he hear me speaking about a free cover or charger that comes with the phone he said that, that specific phone was the last they had and could not be sold and brought a different phone that was and even older model than the last. This is not the first time something like this happens to me and it is the only Metro PCS I ever have problems with. It is a shame I can not tell you his name because he was not...

The worse customer service ever i needed to speak to a person higher than manager and couldnt ...why? The one on everette ave is even worse the guy didnt wanna help me at all cuz of wat a cpu transmitts on the Screen witch is irrelevant to what i was trying to explain to him da guy has no customer service skills and no comprehension skill...he should not be working rhere he should be in a plce with no customer contact if he doesnt kno how...

I am not one to EVER leave reviews even when I really mean too!😞 But I have to say, Luis was just lovely! From the moment I walked through the door he was very welcoming. I was very pleased with my experience considering I came to Chelsea from Medford because the Medford location refused to help me. Not even a little bit when I've been a customer of Metro PCS for 15 years. Long story short, Luis all my needs and I am very happy so Thank...