Cavender's Western Outfitter — Local services in Chesterfield

I always shop at Cavenders and in general have always had good experiences, but today January 26th at 2:45pm unfortunately wasn't the case. I called in advance for the work boots I needed, when I arrived at the store the boots were waiting for me at the checkout. I noticed a group of young employees standing in the middle of the store chatting instead of helping customers such as myself. I stood on the checkout for a couple minutes before being acknowledged. A young blond lady came to check me out, I asked for a bag to put the boots on since they were a present she responded they don't have bags big enough which you may think is odd since a boot store should have bags big enough to carry boots. She proceeds to awkwardly try to fit them into this small bag. I told her it was fine, she then walked away, I noticed that she had placed my receipt on the small bag and asked to have that. She had to then not so happy come back and get my receipt back. The whole interaction was just extremely awkward, this young lady had absolutely zero customer service skills, the store is good with a good variety of products but management needs to take a...

We visited Cavender’s in Chesterfield last night and unfortunately had a very disappointing experience with one of the older ladies working there, possibly the manager. She was extremely rude, unfriendly, and not welcoming at all. When my friend asked her for help, she completely ignored her—not just once, but again later on. We even felt uncomfortable watching how she treated her own employees. I honestly don’t understand how someone like that is in a management position. She seems to “manage” but not lead, and it shows.

On the other hand, the younger team members were excellent—especially Finn, who went above and beyond to help us. He made sure we found the right boots and sizes, and even took the time to thank us and say goodbye on the way out. His hospitality and customer service were outstanding.

I spent over $700 during this visit, but I won’t be spending it here again. Whether you’re spending $1 or $700, every customer should feel welcomed and respected. Sadly, the poor attitude of the manager completely overshadowed what could have been a great experience. September 10...

Ordered the wrangler x laney wilson jeans in the boot hugger they are not even the right sizing as real wrangler jeans ordered the smallest size they have in a 32 inch length the jeans where way shorter than a 32 inch jeans they are knock offs order from wranglers website if you want real wranglers plus sizing is not correct if you look at those jeans compared to the ones on the wrangler site the sizing doesn't match then when my husband returned them they didn't return the full 130 they returned 101 because apparently they charge you a fee to return things to them and they do not refund shipping even though their sizing is...