Hopkins' Ace Hardware — Local services in Chesterton

I went into the ACE store in Chesterton last Saturday and was seved by a very polite young lady who sold me an air filter. Even though the air filter was the measurments I wanted, the normal Ace filters I usually buy were not available so she sold me an alternative filter that unfortunately did not fit, even though it says an inch the slot is a little smaller. When I returned the filter today I was advised by a very rude and sarcastic woman who told me that "an inch is an inch all over the world" that the person gave me the right filter. She would not listen to me so I went home, tried it again and even brought back the old one to prove that I needed one with a slightly smaller (1 inch) her excuse was that there are times that the manufacturer send faulty ones???? Really? OMG this woman needs to be retired, she didn't understand or listened to what was needed so I just bought a cheap one the size I needed and I will now go to another ACE elsewhere to get my filters until this place gets some good staff who know their products and can help the customers in the correct way instead of being sarcastic and making the customer sort their own problem out. I hope the management get to see this review and do something about it. VERY...

ACE Hardware is the closest place for hardware; so, this is where I go. Unfortunately, it seems to have taken a turn for the worse. They used to have people there who really knew hardware. They were polite, professional and offered solid, common sense suggestions. Sean (I hope he's still there) not only knew that store backward & forward, but he is an expert at tinting paint. Now, there is an old hag who not only knows very little (if anything) about hardware, but she's also very condescending. I don't need that b.s. when I'm trying to fix or replace something. I have reduced this rating from two stars down to one. ACE does NOT honor its own coupons. Through ACE rewards I receive $5.00 coupons to be used when my pretax purchase is at least $20. My last purchase was around $20.19, but my coupon was not honored. I was told if any purchase has to be manually entered, that amount will not be applied to the total. This happened because I purchased about $1.25 worth of fasteners. So, I referred to the conditions on the back of the coupon. NOWHERE does it indicate this exception. Bottom line.... ACE coupons are pretty much worthless, and ACE's promises are equally...

They have horrible customer service. Waited 3 weeks for the owner to call me about issues with a lawnmower I purchased less then a year ago. Never heard back. Went in he said to to drop it off and he would have his father look at it at Hopkins small engin repair. Before winter I did everything their sales person told me to do to prep mower for winter even purchased some products they recommend. Get a call that it's the carb and its my fault and wouldn't be covered under warranty. Horrible, why do they sell products so the equipment will be saved. I have wasted my time and money with them. I will...