Crossroad Collectibles — Local services in Cheyenne

I began accompanying one of his customers to this store because of the owner’s lack of communication about the preordered Pokémon products he paid for upfront, over $800 worth of product. When the owner finally told the customer, after the customer had reached out several times, he could come pick up the product he gave him half of one type of product and none of the second. When asked about the second half of the product, the owner indicated that the customer hadn’t paid for that product. He appeared to want to instigate the customer by saying he was getting escalated and at that point I stepped in and told the owner that he himself was also getting escalated. I started asking him to outline the product that was paid for assuming he would pull his preordered purchase records, but instead the owner kept saying that it didn’t matter and kept referring to the allocation of the Pokémon he had. I clarified several times that I was not concerned with how much product he had or ended up giving his customer, but how much product the customer had paid for. We never received a response and instead he told the customer to come back with the receipts. During this interaction, after the conversation regarding the product was over, while discussing Pokémon, the owner asked the customer why he was going to another store to play Pokémon when he was the one that got them all started on playing Pokémon. The customer shrugged the comment off and told the owner to let him know when he had a tournament and he’d show up to play there, but the owner responded that whenever they wanted to play and that he should sponsor the other customers that can’t come on base. I not only found it extremely unprofessional to confront a customer about going to another small business in the community, but to also expect a customer to arrange a time to bring his customers on base to his store. He couldn’t find the receipts, but did send a screenshot that showed a discussion they had about him stopping by to pay for that product. Almost two weeks later, at the end of the month the owner responded and said he would be refunding the customer, but there was no clarification if he would be refunding the product he had said the customer didn’t pay for. When we went to the store to pick up the money there was no one there for over 10 minutes, but we waited and looked around his store. The owner had left an open boxes of Pokémon behind the counters that was clearly visible from the front of the counter. When asked about the product behind the counter the owner angrily responded with why are we looking at his stuff. As if we had gone behind the counter and looked through his boxes instead of simply looking over the counter at the boxes he chose to leave open. Throughout all of this, the customer attempted to communicate via text about the preorder product, but instead the owner would commonly send messages to come to the store to talk, as if coming to a store on base is not an extra hassle. The owner did end up refunding the full amount, including the product he originally said wasn’t paid for, but regardless after this extremely frustrating and even insulting experience with the owner, I do not recommend this store. Overall, his lack of professionalism and communication is...

The best card store I've ever been to. A lot of cards to choose from. Pokemon, Yu-Gi-Oh, Magic, etc. Also carries a lot of fun collectables like key chains and plushies. From Anime and Funko Pops to mystery bags and customized items. Crossroad Collectibles has an expansion of stuff. Trading cards with others are on Fridays. And tournaments will be starting soon.

Me and my wife show up at least two times a week to support and build a community in the collection space. Thanks for all the support and relationships made due...

Best place in town for Pokemon cards! They always restock on booster packs and etbs, Friday night trading and such awesome owners! Way better pricing than any others in town, plus it’s in the mall so you can shop around and get food even hit the arcade....