Leaf Spa Chicago — Local services in Chicago

Very disappointed with my experience here! My appointment was rescheduled without my knowledge from 10 am to 9 am. Received a phone call at 9 am asking was I still going to make it to my appointment. Explained to them that my appointment was at 10. I had all the details that I had placed in my notes that the man who scheduled my appointment told me. The lady who I spoke with told me that I should have received an email and that I could still be seen but my appointment for me and my daughter would be cut short. I explained to her I ever received a email. I also did not stay at the property so I ended up being 20 minutes into my “appointment time” which cut our massages short. When I got up to the front desk it was discovered that my email address was not entered in correctly. I asked was it possible that my appointment was changed and I was not notified because the email address was not correct. That’s when Andrea spoke with who I assume was the manager and explained to him what had happened. He was very dismissive and rude and not apologetic at all regarding THEIR mistake. Andrea, however, was very nice and tried to rectify the situation by offering a body scrub. Although it was a nice gesture it still could not replace the time that was lost for our massage. I feel like it could’ve been such a better experience if they would have owned up to their mistake and we could’ve received the massage time that I paid for. Will never return to...

I decided to treat myself on my birthday to a nice spa day. This place had been super hyped on social media so was super excited to try it out.

Experience was pretty standard and nothing to rave about. I felt like it was super overrated for the price that you pay (I spent about $300+ just for a massage with some added treatments).

The facilities were clean but there weren’t any exciting amenities except a steam shower. I had read online that we could access the pool, hot tub and gym when booking a spa treatment but when I inquired about that to the receptionist she gave me a confused look.

My massage therapist was very nice but the massage was pretty standard. Not worth the $300 price tag.

Lastly, I wasn’t informed that all spa services will include a “service charge” which isn’t considered tip. When I asked about this the reception told me that a portion of it goes to the spa and a portion of it goes to my massage therapist. That really irked me. Honestly if I had known that on top of my spa service and tip that I’d have to pay an additional service fee - I probably would’ve opted for another spot. I had wished at the time of booking that someone would’ve mentioned it. Seems like a pretty dishonest business practice especially when these spas are already charging a premium for...

I was absolutely so excited to come here and spend a spa day for me and my boyfriend. I was able to get a discount Groupon for us which was a little over $400. When we walk in the staff was nice … i was told to get there 1 hour early via phone. Staff requested us to dress in a robe , half the lockers were missing robes and finally when i found one it had sandals that were the same foot… I get there an hour early… and end up waiting a very long time in the “zen” room . The zen room was in no way relaxing- very minimal with a star light . The massage itself was nice and I have no complaints very professional. However, when we were finished it was time for a champagne glass and a different zen room. Overall it seems quite overpriced for what it is . The eucalyptus spray inside the shower was great!! However shower was not aesthetically pleasing also it didn’t even work —no hot water. I end up choosing a different shower which did get hot but the attachment was broken. Overall, go to aire ancient!! It’s the same price and you get a more enjoyable experience . I won’t be back as the experience was not...