Mart Parc Wells Parking Garage — Local services in Chicago

I have a martParc Pass for reduced parking due to working inside of the merchandise mart, and when I went to scan my pass the machine did not work. No one was around to help me fix the scanner and because of this, I had to just get a regular ticket because there was a line behind me. I figured someone would be able to help me later with this when I went to pay. Upon arriving at the front desk after work, there was no one available to help. I waited 10 minutes and called the assistance phone number where no one picked up either. Very frustrated I paid the $50 for day parking because I was already late to a meeting.

I went back to the front desk later that week and asked the manager for a refund, to which I was told there is not way to do that and I am out of luck. I am very mad about this situation because no one was available to help while I was experiencing this issue and now I am told there is nothing that can be done to fix it. I will not be parking here or endorsing parking here until this...

So sad to experience unprofessional behaviors and plain old bad customer service. While we are all subject to the misfortunes of covid-19 with the decline in the economy period, my friends and I were happy to support the parking garage industry. Unfortunately we will NEVER return the staff has been so rude, so uninformed and just difficult to engage. Unfortunate that our prime locations are disadvantaged with disappointing and subpar...

These guys are worst and no one pick up phone or response back there was no one directing cars and informing about one way due to some kind of repair work going on cause damage to car o my daughter who had to back up car because up coming car from same entrance and accidentally hit driver...