Chicago Cut Steakhouse — Restaurant in Chicago

Lesson learned going here for our first time on Christmas Eve... but still, we expected more from this established restaurant. I don't understand the rationale behind 3 seatings, rather than scattered arrival reservations... it led to chaos at the front door. Although we requested a window table when making our reservation (" we can request that, but cannot guarantee"), and letting the hostess know we would happily wait for a window table when we arrived, we were brought to an interior table that was so packed in, several fellow diners, including all 4 of us, had to shift our chairs to make room for us even to sit down. In the 3 minutes we were sitting at that table, my daughter was bumped into no less than 5 times, my son and I had to shift our chairs at least twice to allow wait staff to pass through to other tables, and my husband had to sit so close to the table that he could not comfortably move his arms.

We thought it strange, but we were delighted, when the hostess approached us and asked us to move to a different table (we were later told, it was because they needed to save that table to put next to the adjacent table for a large party arriving later ) ... she began leading us towards the windows where the were 2 vacant/ready 4 tops, and another vacant 4 top, waiting to be cleared. Unfortunately, she sat us at an interior 4 top, that had just slightly more room than the original. When we asked if we could sit at one of the vacant window tables instead, she said they were reserved for someone else, clearly more important than us ( disappointed again since we were told window tables are request only)...

Although we enjoyed Nemo, and he was kind and understanding ... he, and much of the support staff, was clearly rushed. When delivering small plates for our appetizer, they were left in a pile of 4 on the corner of the table, with We refilled our own wine glasses throughout the evening. Nothing huge, but small service hiccups, all throughout the evening, just piled on the disappointment.

The Nueske Bacon came with 4 pieces... 2 of the pieces were majority fat, inedible.

When my husband's bone-in filet came out overdone, Nemo assured us a new one would be fired immediately. After the rest of us waited a few minutes for my husband to be reserved, we decided it best to go ahead and eat. We were just about finished when Nemo stopped by to say he was going to check on the re-fire... my husband told him to just cancel it since the rest of us were finished. About 10 minutes later, someone (assume a manager but he did not identify himself) brought my husband the re-fired filet... this person said he would not charge my husband for the steak, and asked my husband to cut it open to check the temperature.... it was raw in the middle... the manager quickly removed it.

After an uncomfortable 15 mins with nobody coming to our table... the manager, Jason, finally came over, offered complimentary dessert... we accepted, asked for it "to-go", and asked for the check, eager to get out of there

Our special evening was disappointing... all aspects including service, food and atmosphere... In their efforts to maximize revenue on this holiday, they definitely compromised their standards... best to visit on a not so...

It's a steakhouse FFS! That should mean the steak is epic. Sadly, that was not the case.

We were visiting, and this spot was recommended. There are thousands of options for dinner here in Chicago, and unfortunately, we listened to the recommendation.

If you live here and have a not-so-stellar meal, it’s okay; you can find someplace else another time. But when you are visiting from another country you don’t have that leisure. In fact, making choices about where to eat can be crippling. You don’t want to choose wrong. God forbid you relive the "I should have" moment a hundred times over.

In this case, we chose wrong. Our bad.

We snagged a last-minute reservation. That should have been our first clue. Seated outside, totally fine.

Our server was adorable and sweet; however, it was her first day. We couldn’t ask her any questions about the menu. How is she going to respond with no experience? When you are charging $100 for a steak, the service should match. You should be able to ask your server everything and anything. Let’s be real. The server truly makes the experience. The food can be terrible, but if the service is incredible, the experience rates well. If the server is awful and the food is mediocre, it's a no-go.

They took our bread basket away before our meal arrived, didn’t even ask. Not sure why.

The appetizer arrived—the special: peach burrata. I questioned it: "Hey, are these fresh peaches?" Assured they were, I thought, "I’m not a restaurateur or a chef, okay. That sounds delish."

It was alright. The tomatoes and the burrata were great. Peaches? No. They were hard, which I expected. So why did I not listen to myself?

The steak and side arrived. We were sharing.

They left it on our table.

I took a few pieces of the pre-cut porterhouse steak. Steak ordered medium rare. Steak is cold. The outside looks like a blowtorch was used; inside, rare. It was weird.

The busser came over and started clearing our plates. We were like, "Not done!"

Just overall disappointed.

We just waited to end the misery, got the bill, and were on our way. As we walked to our next engagement, we couldn’t help but peer into other establishments, wishing we had made different choices.

Oh well, took one for the team. Not again.

Sad face.

Moral of the story. If you are hoping for an experience, incredible food this is not the place. I hate having to leave reviews like this. I hope the establishment takes heed and turns this...

This is the email I sent to the restaurant, which they ignored: I dined at your restaurant yesterday for Mother’s Day brunch. I’m writing to express my deep disappointment—not only was this the most underwhelming dining experience I’ve had in my seven years as a mother, but it also resulted in a serious health concern.

To begin, when my husband made the reservation, there was no mention that the brunch would be buffet-style. We were surprised upon arrival but decided to keep an open mind and give it a try. Unfortunately, it went downhill from there.

Shortly after returning home, I became extremely ill—vomiting, fever, diarrhea, and stomach pain that continued through the night and into this morning. The only food I ate that day was at your restaurant, specifically seafood,the other options (such as omelette station) had a long lines. I suspect a case of food poisoning, which completely derailed what should have been a special day with my family, and left me unable to function heading into a busy work week.

Beyond the health issue, the brunch itself was chaotic and poorly executed. The pastries were stale, many hot dishes were pre-mixed with bacon (limiting dietary options), and the entire buffet setup felt disorganized and overcrowded. Lines were long and bottlenecked in a tight area, which created a stressful environment. Inside the dining room, tables were packed so tightly that chairs touched back-to-back—making it nearly impossible to move. I honestly questioned whether the room setup met basic fire safety standards. My father, a disabled veteran, was bumped and cut in line, and we were all physically squeezed into our seats. The servers were forced to stand so close to the tables that it felt claustrophobic. It was not only uncomfortable—it was dehumanizing.

Both my husband and I have worked in this building for years. We were longtime supporters of the steakhouse and were excited to return despite our companies relocating. This experience was completely out of step with the quality, ambiance, and service your restaurant was once known for.

We spent over $500 expecting a premium, celebratory meal. Instead, we got a poorly executed buffet, a stressful dining environment, and in my case, what appears to be food poisoning. I’m sharing this feedback as a courtesy, but I expect your team to take it seriously.

I won’t be returning, and I will not recommend your...