Cadillac Palace Theatre — Attraction in Chicago

Long Post This is a beautiful theater. I've attended quite a few plays/musicals over a span of 10 years at this theater & never had any complaints... well, in the month of December 2023, I attended two musicals. On 11/09/23 & 12/29/23 the treatment really shocked me & angered me at the 1st one. First, I'll will say I was unaware of the new security metal detectors put in place about 4 months ago, which I found out during the 2nd visit. December 9th, myself & 4 others, two of them being my 4yro & 8yro daughters, attended The Wiz 8pm show, we met up with a group of about 60 people. Arriving there 20mins before the show started I parked across the street. We walk up to a huge crowd of people just standing outside est. about 100+ people I'm not exaggerating. Security only had ONE door open to let over 100+ people inside. Only ONE door open with people trying to squeeze & push inside. All I could do was shake my head in disbelief along with others that also said they've never experienced thia treatment. It took us the entire 20mins trying to get inside. At this point, my 4yro is crying because she's cold & standing outside for 20mins in the cold. She kept asking why can't we go in mommy. We get in the hall again, & only two doors open. Security was doing purse checks understandable, but then I saw them wanding people down w/ the security wands. Now this infuriated me because at this point I didn't know about the new metal detection put in place & I NEVER seen them wanding people down. May I add black Chicago showed up for The Wiz!! Everyone looked absolutely beautiful! So of course my mind definitely takes me there - Of all the years attending plays there, I've never seen that much security put in place. After the play, we were immediately kicked out & they even turned the lights out on us within 10mins. I didn't have a chance to take a picture afterwards. I did get some though during a bathroom break & intermission. The whole thing left me shocked & ANGERED. Now let's get to Dec. 29th How The Grinch Stole Christmas...this was a Christmas present to my girls we attended the 730pm show. Now let me tell you how the 1st event traumatized my 4yo. In the e-way there she asks whete are we going. I tell her it's at the same theater we went to last time to see The Wiz. My poor baby bursts out in tears, screaming, "I dont want to go there. We're going to have to stand outside in the cold." I'm reassuring her we won't & praying it's not the same. we parked a block or so away 4min walk. My almost 5yro yro is still crying cause she's literally traumatized & may I add she's been coming to plays since she was 2yro, so she's never witnessed this either. We did arrive late at 735. I had a friend waiting for me with her tickets inside the hall of the 1st doors since 7:10pm. I asked her about security & the doors. She said ALL the doors were open. They didn't check anyone's purse nor pat/wand people down. They let her stand in the hall to wait for me. As I go to the ticket booth (I misplaced 2 other tickets we were a party of 7), I see the security just sitting in a chair on his phone. I asked about the metal detectors & he said they came about 4months ago. I asked how do they pick which plays they do all the extra security on. He said I just do what im told....Again I just shook my head. I know the reason, & most black people who attended The Wiz play knew the reason. I was very disappointed in the Cadillac Palce theater at that moment. I am thankful for the security dont get me wrong but to compare the plays, mainly the doors being open and the patting and wanding down it did leave a bad taste...

Great Experience! We throughly Enjoyed every element of Our experience! The excitement to see My Favorite Disney Movie of All time and we were in the 4th row…. The staff was so pleasant aside from feeling a little distracted anxiously by the black suited smiling villains better known as the theater ushers, but they did their supervising job without being too offensive, very nice shout out to Debbie that we watched as she kept an close eye on her area 🤣😂 …. The intermission organizers for the restroom break was very orderly by Ms.Shirley and another Usher and we able to shop and then calmly able to return to Watching every beautiful sparkle and gem on the costumes!! Which was MY FAVORITE PART of the show!! The Songs were so animated so certain lyrics and slight changes were refreshing not faraway from the core Aladdin storyline, they kept all the Classic Details we could sing and talk along to! 🗣️spoiler alert “I did miss seeing Abu 🥲” then The Magic & fast Tricks and Illusions made up for that fleeting thought !! And The Genieeeee 🧞‍♂️ He is Definitely the “Show Stopper!!! We sat right behind the Tate family and he and his family enjoyed the show as well. I cried a little bit walking in knowing I have watched this movie countless times with My Grandma’Mom 💛 and even watched the broadway uploads on YouTube in the past during pandemic shut down (No Shame) … I look forward to seeing it again!!! It was absolutely incredible!!! Thank you Husband for this &...

This theater is beautiful. As you walk in you go through a metal detector and your bags get checked. When you walk in the beauty of the decor is very regal. They do sell popcorn, candy and water bottles. They also have bars. These stands are on every floor. The lines for them were too long for us to get anything. There are elevators and stairs to get to your seats. We shall the Book of Mormon. It was fantastic. The actors voices were outstanding. Also the background set, music, and wardrobe really brought the play to life. I am a plus size woman and the seats were comfortable and I had a bigger bag with me and I was able to put it under the seat. The seats are tight tho. For this show it was packed! Lines for the bathroom, to get food, to get to your seat. The biggest thing that got in the middle of enjoying the show was the heat! It was so HOT! We paid $150.00 a ticket and the show was fantastic but the tight seats and the heat made my experience not the best. There is a lot of staff around to help you find your seat. They were all very friendly and accommodating. If you want a cocktail or a beer or some snacks I recommend getting there early so you don't have to stand in line. The Cadillac theater really does put on wonderful performances I don't want to downplay that because I was hot. I will...