Rush River North — Local services in Chicago

The doctor that I have seen there is awesome, but the logistics of getting an appointment makes me want to go elsewhere. I was called in the middle of my workday and asked to reschedule my appointment on the schedule for several months. Ok, I can understand and I picked a time slot that I thought would work. The next day, I realized that I had a conflict and spent 39 minutes on hold to reschedule. The person that finally took my call then proceeded to waste my time by asking about all of my potential Covid exposure including travel and how I was feeling even though my new appointment was six weeks away. I swear that as my blood pressure went up, she made up stupid questions to ask. I finally asked for a manager and after a ten minute wait finally spoke to someone with a brain and scheduled my rescheduled appointment. The manager told me that she would talk to the person who wasted my time and get back to me. Still not a word in more than a week.

Today, I went in for a blood test that my doctor suggested. There were two people at the front desk, but one just stared into space. The other was taking care of care of someone else. After a total of 49 minutes I had to leave. This is something that I should have been able to walk in and walk out in 5-10 minutes. It is obvious that they have a massive management problem with their front desk and lab people. Great medical care means nothing if it isn't done in a reasonable amount of time.

I wonder if I will hear from someone at Rush about my negative review. They have been responsive to my positive reviews of their doctors. The next time that I see my doctor, I am trying to decide if I should look for a referral to a doctor who is...

Desk staff is slow and acts as though they are bothered if you need something. I went into urgent care and tested positive for stomach bacteria that needs multiple prescriptions to clear it up. Absolutely no one called me to discuss the positive tests. I had to physically show up and ask to speak to someone. No one was available and then someone finally called me 1.5 hours later, after the location was closed. I missed the call unfortunately and got left a voicemail to call them back the next day and was given the general rush phone number. That number when called gets you to a person in a call center that has no way to directly contact your care team. I had to physically show up again in person and demand to speak with someone. Then the nurse precedes to call in a non insurance covered $700 RX, and I have a top tier plan. So now I have to try and get someone from this location to call me back again and rewrite the scripts so that I’m not paying $700. 1-2 days I am told before someone gets back to me. The fact that there is zero follow up for positive results is absolutely ridiculous. Me having to physically show up just to have someone call in an RX is the worst patient care I have ever received. Still don’t even have my medication. Will never...

I had a procedure scheduled for 3:30 that was started an hour late due to miscommunication among the staff. The procedure then resulted in me hemorrhaging and going to the ER for emergent surgery. Prior to going to the ER, I had left mychart messages and called the office multiple times for help but was turned away and told no providers were available to speak with me even though the office was open. I received no responses from anyone for over 72 hours after my procedure. I am left traumatized from the whole experience. I was in pain with 0 care or support, and 0 follow up. I was told by Rush Patient Relations this location’s manager would respond to my complaint as soon as possible and I still have heard nothing a week later. I post this so that management can make changes in their protocol regarding physician follow up with patients who have invasive procedures, especially if they lead to complications. I hope things change so no one has to experience what i went through here. This is regarding the...