Walgreens — Local services in Chicago

My conclusions: making an appointment at Walgreen's means very little, expect a long line and extended wait to reach the pharmacy window, Walgreens doesn't seem to prioritize pickup of medicine, or shots over dry goods purchases which could utilize the front counter and its cashiers, staffing a busy Walgreen's store at Wells and North Ave, will require a very experience pharmacist that can multi-task or two inexperienced pharmacists (the one on duty today looked very young) or very patient customers that are willing to wait an extended period. Perhaps my experience is normal for the times, but having used this pharmacy for years, including during the height of covid-19, this was the worst experience yet. I note that boosters were not yet available at this location.

Details: (hopefully Walgreens is monitoring social media and this feedback will be helpful) Scheduled a appointment online to receive the second shingles vaccine (not covid-19) at noon. Arrived ahead of time at 11:45AM, only one person was working the pharmacy window. Three people were ahead of me in line waiting to reach the pharmacy window. I reached the front of the line at about noon (two of the people ahead of me in line had dry goods to check out, one of them had a problem and the cashier had to void and rescan). By now there were four or five people waiting behind me. I let the cashier know about the growing line which included some elderly and frail looking seniors. The pharmacist overheard, and announced that she was working as fast as she could. I filled out the one page of paper work and got seated. A person waiting for their second covid-19 shot was seated nearby shortly thereafter. Fifteen minutes later I was still waiting to get my shot as was the person with the covid-19 appointment. There was only one pharmacist on duty with two other people working with her. One of those people joined the first cashier, which helped those waiting in line to get to the window but did nothing for the two of us waiting for the pharmacist to administer the shots. I left, speaking with a manager about the best time to try again (better than midday during the week?) and the lack of pharmacy help. In an ironic twist when I reached home after a brief walk (10-15 minutes) I got a call from Walgreens letting me know that the pharmacist was now ready to...

Honestly, I hate leaving reviews for a store because of one employee.. but it's still bothering me the next day. He was very rude during the transaction, condescending and at the end he insulted me and the person I was with. "You two are are definitely weird" He also made me feel bad for making $1 donation when the prompt comes up while paying. I recently lost my business and am on hard times having to use my EBT card. It's a habit to donate for me I like to give when I can not realizing EBT won't process a donation it's only for food items. Just a mental error but I had good intentions, he laughed at said "why would you try to use EBT to make a donation, what's wrong with you?" There are 3 other Walgreens in the Lincoln Park area I will go to and never go back here. . Oh ya and he also charges me 0.01 in sales tax which is more or less impossible when using EBT and then proceeds to blame me and says loud enough for the whole line to hear "you seriously don't even...

I came in for a passport photo. I made eye contact with Sandy, the manager, who was behind the photo register. As I am approaching she quickly moves away from the register. She reluctantly asked “How can I help you?” And I replied “I need to take a passport photo.” She looked me right in my eyes and said “We are busy at the moment, so you’re gonna have to come back later or check back with us tomorrow.” My mask was on but my mouth dropped! Furthermore, she saw my expression and didn’t care to explain or even suggest I get in line to accommodate, she just walked off into the aisles 😳.

Most encounters with her are short and dismissive. But this time, I couldn’t believe the manager didn’t make an effort to value my time or the business of the company. This event was around 5:30 pm on a Saturday, today. I drove to CVS on Sheffield and was helped...