Joe's Maytag Home Appliance Center — Local services in Chickasha

If I could rate less than 1 star it would be happening. I just got off the phone with the " Manager" Melissa. I tried to talk reasonably about the issues I have had going on with my refrigerator I purchased brand new from them in Oct of 2014 but she didn't show any sort of concern or care about the lemon they sold me and she hung up because I couldn't control my anger through the phone. I purchased the refrigerator brand new for $2500 ( which this Melissa just stated "was only $2500" like its pocket change) on Oct 21, 2014. November 13th they made their first call. The tech came up and said its the fan in the back I need to go back to the store and pick the part up. I said great I will be here waiting. He comes back puts the new fan in and realizes a "wire" became unplugged from the "manufacturer" and that was the only issue. Okay all is well and good. The fridge cools half way for the next year, we try not to make a big deal out of it. They come back in Oct of 15 and say the defrost drain is clogged ( Iced over) in the back. The tech scrapes it away and leaves. I call back in Nov a month later and my warranty has expired with them so since i'm having such lemon luck with it I go ahead and purchase an extended warranty through Whirlpool. I am now on my 3rd visit for the exact same problem ( not cooling, iced over in the back) and have since had to purchase a secondary fridge for when my ( as Melissa calls it) " only $2500 fridge breaks down. I went above Joes Maytag head as I figured nothing would come of them helping me out and Whirlpool said that since Joes is the one that sold it to me they have to be the one to make it right. So I call Joes, try to speak with Melissa for about 10 minutes before I become irate due to her idiocracy concerning the situation. She thinks that it's not their problem, there are many things that can make the refrigerator not cool, tells me that I "only paid $2500" for said refrigerator and theres nothing they can do. So, if you are looking for an appliance place this is not the one. Its extremely odd as well that I have a family member that purchased the a fridge similar to mine around the same time as me that has had 6 service calls from them and each time it lasts about 3 months before they are back. They are proud to sell lemons and will happily take your money, even if it is "only $2500". Thanks for showing me where not to purchase from! I will make sure anyone I can reach out to or know will never purchase a single item from your overpriced...

We had a washer repaired under the mfg. warranty. The technician came out and ordered a part and initially fixed the problem. About 45 days later the washing machine started doing the same thing and called them back out. The technician informed me that he missed the main problem the first time and that since it had been longer than 30 days and it was out of warranty, purchased the washer from Lowes, that it will cost me around $500 to fix now. I called Joe's Maytag and they told me that it was a human error that he missed it the first time and that this has happened before. Now their human error will cost me $500. I don't know if this is the way they do business but it leads me to believe that maybe they have some sort of scam going on when they do repairs. I have NEVER in my entire life, written a negative review about ANY company but I feel people should be aware of Joe's Maytag's...

After googling a problem with my whirlpool range, I was convinced it was a 160-ish dollar part. Called Joe's Maytag and talked to a well experienced lady that did some checking on that certain part. She said it's not common and she could order if I wanted to. Could be something else entirely. So, I scheduled an appointment for the service guy. Chaz came over about 2 days later, took the range apart, and low and behold, the part I thought was bad, wasn't. Turns out, one of the wires to the circuit board pin was frayed. He checked everything else, and all was within specs. Working as it should. Saved me a bunch of money. Really appreciated that. Customer for...