Billy Sims BBQ — Restaurant in Chickasha

I placed my order on line. I ordered the MVP package plus 2 extra lbs. of meet and 9 bottles of tea. The package is supposed to come with 4lbs of meat plus 5 sides, a rack of ribs and a loaf of Texas Toast plus you can choose to get the pickles, onions, and peppers and BBQ sauce same as the two extra lbs. of meat. I mentioned to the person that I had go pick up the order to be sure they add the rack of ribs that comes in the package, not thinking to tell him to make sure we got the bread and pickles, onions, and peppers and BBQ sauce. He came back with soda because they did not have tea. They did not add the ribs until he asked for them, we did not get the bread nor any pickles, onions or peppers. We did not get enough BBQ sauce for the 9 people in our group. The brisket and ribs were not fresh. None of the meats had smoke flavor. This meal was a total cost of $181.40. I have ate at several Billy Sims and I have placed even larger orders from the Elgin, OK store, with no problems, but I have to say this is the worst place I have ordered...

Called in an order for pick up, everything I ordered was fine besides the skinny spud i got for myself. When I looked on the website the picture and description of it is just the potato, butter and sour cream. I order it without sour cream thinking i’m just getting the potato and butter. I pick up my order and it has cheese on it so i call and ask if i could have it replaced because I can’t eat cheese. Kevin told me “there are no more potatoes we can’t” so i asked if i could have a refund and he said “well thats just how they come so…no”. I had my co worker call and ask if they had any potatoes and kevin said they will have more ready in 10 minutes, so he lied to me. I just wanted my correct food or a refund and i was lied to and was talked to as if i’m hindering their day because the websites pic and descriptions are misleading. Kevins attitude towards me was extremely rude...

I VISIT YOUR RESTAURANT REGULARLY. AND HAVE ALWAYS BEEN VERY PLEASED WITH THE SERVICE AND FOOD UNTIL LAST NIGHT THE YOUNG LADY WAS RUDE. I ORDER THE SAME MEALS EACH TIME. THIS TIME I WAS TOLD I COULDN'T ORDER A 3 MEAT WITH DOUBLE RIBS .. WHICH WAS FINE I ASKED HOW MANY RIBS WOULD COME WITH A 3 MEAT I WAS TOLD VERY RUDELY TWO . WELL SHE PUT THE END PIECE AS ONE OF THE 2 GREAT . AND THEN I ORDER A TWO MEAT SHE LET ME DO THAT ONE WITH BOTH RIBS . WELL WHEN SHE CUT THE RIBS HALF THE MEAT CAME OFF ONE ON THE CUTTING BOARD SO I GOT A BONE AS ONE . SHE COULD TELL I WAS UPSET . SO SHE FLIPPANTLY SAID YOU CAN SPEAK TO MY MANAGER . I JUST TOLD HER I WOULDN'T BE BACK . JUST THOUGHT YOU SHOULD KNOW THEY HAVE ALWAYS BEEN GREAT...