O'Reilly Auto Parts — Local services in Chicopee

Stopped in to pick up an online order as a favor for a friend that had been placed over an hour beforehand for some exhaust clamps and a flex pipe. Order had not peen pulled yet, Gordon seemed totally lost looking for it. Stared at the stock out on the floor for about 5 minutes, shuffled out back, was gone for probably another 5 minutes. Comes back and sighs, tells me he can't find it, at which point another employee (I believe her name was Vanessa) finally put this kid out of his misery and went and got my flex pipe...that was out on the floor. I never personally do online orders, but I'm gonna guess this is not how they're supposed to go. Have unfortunately dealt with this individual at this store in the past and I honestly don't know how he got a job selling parts. Save your time and go to the Advanced right down the...

Went to get battery for my car starter.the guy behind the counter"don" was waiting on a girl getting new brake drums.other employees came to the counter but no one asked if i needed help.after about ten min.don asked if all i needed was the batteries and i said yes.told him it was kind of sad that he seemed to be the only one to have the customer in mind.the girl said it was hard finding good help s and he just smiled.what a good guy.even though others are getting paid and leave this guy at the counter by himself i say to don.keep up the great customer service people do see the great guy...

I went into the Chicopee oreilleys this afternoon, and the most kind man helped me out, his name I believe was patrick? He immediately greeted me as I walked through the door and was the biggest of help. I’ve been to many oriellys around the western mass area and they did not have the customer service like this young man patrick did. I needed my engine checked and he checked it all right! He informed me it was just an EVAP code, easy fix no need to worry. He helped me today in many ways which gave me a peace of mind! Props to this hardworking young man Patrick for dealing with such...