C & J Electric — Local services in Chillicothe

Where do I start? Let me begin by warning you, I absolutely despise shopping. I do not like waiting. I do not like salesman. I don't like going to browse for one thing, but becoming the target of suggestions such as remodeling my entire home, and spending my life savings on who knows what, just to be drained of all that I call mine; and by someone who probably won't remember my name the next time they see me.

I decided to start my quest at C&J Electric, in downtown Chillicothe. I figured I would break the ice of this shopping situation in a store that I could browse quickly, and not get lost in, and I sure am glad I did.

I did something I never get to do anywhere else that I shop, and parked right by the door! I walked into a buzzing little business and was greeted immediately by a man that has since been very helpful in my next appliance interest, that I am looking very forward to having delivered by the weekend. He was juggling a customer and a phone call as I browsed and was next approached by another employee, whom I later learned was his supervisor. (I must admit, it feels so very strange to assign them titles such as "employee", and "supervisor". Because of the friendly folks at C&J, I've felt more like a family member than a customer, than anywhere else I've ever been to shop.) She was most knowledgeable about all of what their store had on display, and some of the best tips to show me on all of these new features packaged into appliances these days. She told me also that C&J have their very own service repair technicians that come right to my home, if and when I ever need them to. This is something I wish I would have known when my wife purchased our laundry set from a big box store in town, that hands out a phone number when you need a part or repair, rather than helps right away. It seems repairing things has become a dying art, so to find that C&J services the things they sell, and at no charge while under warranty, really shows me they are selling more than appliances; they're selling a brand, a family brand, and for me, there's no other place to explore. 5 stars all around. 5 star products, and 5 star people. Goodluck in your next adventure, and thanks for taking a moment...

We used to recommend C & J Electric to everyone and were impressed by their service. We contacted them to repair our dishwasher and after a second trip out they ordered a part. After going 3 months with no answers, no part, no communication unless I initiate, and no accountability, we are done with them! I even went in person to the store and waited for nearly an hour to speak to the owner only for her to blow me off and relay information to the salesman to tell me instead of dealing with me herself. I shop local to support our local small businesses, but I expect high quality service. If I want to be blown off and frustrated I can save money at any big box store.

We were given specific dates the part would be in stock 3 different times. It seemed like they were just trying to appease us by making things up. I am extremely dissatisfied with our service through C and J Electric after this debacle. It is clear to us that something is wrong, either I am being lied to or the store is about to go out of business and we are getting strung along. Either way, the lack of transparency, communication, and urgency to get our dishwasher repaired after months of calling the store for updates and showing up in person even is unacceptable.

We will no longer use C & J Electric for any new purchasers or repairs. Another company got the part ordered and replaced within 3 business days. This is the kind of service I used to get with C & J. Sad that they have...

If I could rate this business a zero out of five I would I had a temporary box hooked up with a outlet and two breakers it was supposed to be two breakers and two outlets I waited 3 months for them to even hook up that then when they did hook it up they hooked up the box the two breakers and one outlet and I helped the electrician hook that part up 5:00 came around that day and he had forgotten the other outlet he asked me if he could bring back the other outlet the next morning I agreed and haven't seen him since I've called every month all the way up until September of this year it has been one year since he hooked up everything and I'm still missing that one outlet when I called in September of this year the man on the phone was very rude and I was told that the electrician was refusing to finish the job until I paid for the job but why would anyone pay for a job that is incomplete I contacted the better Business bureau and filed a complaint if I could rate this place zero out of five I would they are very unprofessional and the sad thing is they used to be...