3rd time visit and food is always the best!! Price is decent as well! We just had our breakfast but we experienced a bitter service today.
We ordered 2 meals and 1 for take out around 10:40-11:45am. We got our food on time and finished the plate, asked for the bill and paid the bill. Our bill was $50.83? ish and we gave the server of $51, left a $10 cash on the table as a tip. We stayed for about 10 minutes for our take out order to come out. But the server came back with our receipt with $1 said “have a good day” then walked out, she just flipped the switch.. maybe she thought we need our change back? Lol like ma’am we don’t need our change, we need the take out order that you forgotten, don’t insult us like that! giving back $1? Why not give back the exact change? Lol you made it noticeable. I gave back the receipt and $1 to the hostess saying that I need my take out order, the hostess came back to my table with my take out order in just a second! Meaning to say, take out order was ready.. While the server was just using her phone in a peak hour.. && Yes, I took my $10 tip back.
We’re just glad that the food is really great here so we’ll be back with...
Read moreHad a pretty disappointing experience today after we've frequented here dozens of times and sworn by this place when recommending to others. Myself, my husband and two young children were waiting to be seated at a back corner booth that just needed wiped off, the manager/owner (we believe) himself was handling seating us. As soon as our table was ready for us a waitress ushered for who we believed to be us to the table, but was in fact a couple who had just walked in behind us. The man who was trying to seat us there prior was equally as confused, the waitress offered no explanation besides the couple "was on the waitlist" and we would have to wait at least 15 minutes or be sat by the door and a wall of windows.. not exactly ideal for a toddler who likes to escape. The "waitlist" explanation is interesting considering others right before us just walked in and were sat with no wait listing. Needless to say, this behavior/actions by the waitress were enough to make us dine elsewhere. Used to be one of...
Read moreWe ordered take out and discovered we had someone else's order when we arrived at home (they attached my receipt to the wrong order). I called to advise them of the mistake. The person who answered the phone indicated that she could see our food still sitting there. I asked if they would make it fresh because by that time it had been about an hour since I placed the order. She said that they would "of course" give us fresh food. We went back to make the exchange and were given the old, cold food. I tried to call two more times but they are no longer answering the phone. I wasn't rude or hateful, just hungry. I know I should always check my food before walking out with it but they are getting paid to confirm the accuracy of each order. I've been there before and had better experiences (food and service both good) but they really disappointed me today not so much with a mistake (those happen) but by lying and being dismissive. Tip and all, I...
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