Lorena’s Flowers — Local services in Chino

This place is awful!! I ordered via FTD online. The photo on the right is what I ordered. The photo on the left is what my mother received on her 81st birthday. (If they upload correctly!) I decided to call the florist directly to complain so I wouldn't get them in bad with FTD. The woman, though nice, just said can you send a photo of what you expected. I sent these two. So what does this florist do? They call FTD and do some sort of reverse complaint about me! Like I did something wrong! They said they sent the correct arrangement because they followed FTD's "recipe." I tried reaching the florist again, but they won't discuss this with me. So FTD is now involved and said a replacement bouquet would be delivered. Nothing sent. I suspect because this florist refused to resent. The bottom line, if I could rate them ZERO stars, I would. I expected a professionally arranged bouquet for my mother's 81st, instead I get a bouquet that is already wilting on the edges and thrown into a vase. A grocery store bouquet that my 4-year old grandson put in a vase would have been nicer. Stay away from this place. They...

The floral arrangement I received was a complete disappointment. When I saw a picture of what was delivered, it looked nothing like the premium arrangement I had paid for. Wanting to understand the situation, I called the floral shop directly. Their response was shocking: “If you ordered through a third party, we receive less money, so the arrangement won’t be as described.”

This response is not only unprofessional but also highly unethical. Essentially, they are knowingly accepting third-party orders while failing to deliver what customers have paid for. This is a clear case of false advertising and deceptive business practices, taking hard earned money without fulfilling their end of the agreement. Such actions should not only be condemned but could also be considered fraudulent and potentially illegal. Please, do better for your business and those...

Did not receive my complete order and never received a response from this florist. I had purchased a flower arrangement along with a ballon for my mom on Mother’s Day. I was disappointed to hear that my mom only received the flower arrangement. The ballon was an additional $5.99. I purchased the ballon and was specifically looking forward to her receiving the complete delivery accurately. I live in NYC and being that I could not be there on such a special day I wanted to send something extra special to surprise her. It’s the little things that make a big difference.

After finding out that the ballon never made it to her, I emailed them twice and called but no one ever answered. I never heard back from them. I am disappointed by the poor customer service, especially when my intent is to support local businesses in...