Papa Johns Pizza — Restaurant in Chino

So i called in today to order a large pizza,a cookie, and a 2lt pepsi totaled 25.39 they said it was about an hour wait i was ok with it so i walked out side an hour later and the pizza and the cookie was on the ground pizza was cold i called to see what the issue was why did they do a service like that the manger stated that they used door dash because they didnt have any drivers in manager offered a 50% off next time this is not the first time they mess up on my order so i declined the offer never buying from this location ever agin i would like to be contacted about this situation iff theres a way the franchise can help...

I ordered carry out last night. There was a special on the large pizzas for carry out. I did add stuffed crust on both and maybe some extra toppings. The pizzas were absolutely delicious perfectly cooked. I ordered well done on one of them and it was perfectly done. I never have had their stuff crust before everyone at my house agreed that it was the best they ever had. The two Guys at the restaurant that were working were very friendly and had great customer service and fast service. Just wanted to say thank you and keep up the good work. I’ll see...

Its not always when things go perfectly that matters... We paid for a double toppings pizza. Rather expensive but they do it so well here. Due to some human err, we didn't receive the extra paid for toppings. Made a call and they took care of us immediately. So very kind and incredibly giving. We love this team and have for years. Today was Superior in Customer Service! Above and Beyond!! So glad they are in our neighborhood!! They do so much better than most overpriced pizza...