Planet Fitness — Local services in City of Cortland

Don’t forget your sneakers or any belongings!

After receiving a blanket/fake response from the assistant manager, my sneakers that were set aside with my name and phone number on them were miraculously donated TWICE! First time I received a call back saying that they had been found and were set aside (this staff member made it seem like she was doing a favor for me) and when I returned to the gym again, I was told that they were donated. (Probably donated to staff member) I was told that since I wasn’t back the next day to retrieve them, they were donated…. Although my name and phone number were on them??? Not only am I upset that my brand new sneakers are gone, the response from their assistant manager and other staff members was pathetic. One staff member said “oh yeah this happens all the time”.

I get donating left over items, but my nice sneakers which had my name and phone number on them? I get I didn’t return the next day to retrieve them, but I could’ve been warned this? Or given a call??? Makes NO sense.

This being said, I’m sure the staff is having a field day with your lost and found belongings… so don’t forget them!

This complaint doesn’t even include me witnessing a staff member calling a member a “dick” the previous time I was here… It is very unlike me to complain but I will NEVER come back to this place solely because of its staff...

Constantly run out of disinfectant and toilet paper. Today I asked the front desk why they have time to sit on their phones instead of doing their job. Her response is that she has to be at the front desk at all times and there is no more disinfectant. No one wants to spend more time looking for disinfectant… that takes away from their workout. And I’m sure some people won’t clean the machines if they have to do that. Instead of telling me that she will talk to management about this she got defensive. I told her maybe I need to leave a review online, her response was “you do that”. So here it is… just letting people know about how it is to workout here in the evenings. Lazy staff, get paid to use their phones. Isn’t it better to be busy and the time will go by quicker??? I’m thinking I might have to cancel this membership 😡 and I got it this year!!! I’d be happy to remove this review when this situation...

I signed up for the $1 down and get a free month. I was charged $1.82 with proration, then charged the full months fee $25.08 a day later. When I reached out to the cortland office, I was talked down to and treated like I was a moron sucker. I was told multiple times I can see how you were confused and you signed a contract. Only after I told him I was calling my bank to dispute the charges and ended the call, right after ending my call with the bank, the guy from PF called me back saying they would refund me or give me nexts months membership for free. To be honest I would have kept my membership if it wasn't for the terrible customer service. He also talked down to me when I came in to cancel my membership, reiterating how I was supposedly confused. I signed up online but there was a sign right next to the desk promoting a free month of gym membership when you signed up, that I took...